Travel Customer Service Team Leader - Greater Manchester

Succeed Recruitment; Manchester; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Travel Customer Service Team Leader to oversee a dynamic team in Greater Manchester. The ideal candidate will have proven leadership experience in the travel industry, strong organizational skills, and be proficient in a GDS. This office-based role offers a salary of up to £35,000 with excellent benefits including private healthcare and discounted holidays.

Benefits

Private healthcare

Discounted holidays

FAM trips

Annual company events

Paid day off on your birthday

Qualifications

• Proven leadership experience in post-booking or customer service teams.
• Strong passion for travel and cruises.
• Ability to motivate and inspire a team.

Responsibilities

• Lead, coach, and develop your team to deliver outstanding customer service.
• Manage complex customer enquiries and escalations.
• Oversee booking changes, documentation, and administration processes.

Skills

Proven leadership experience within the travel industry

Strong passion for travel and cruises

Ability to motivate and inspire a team

Highly organised with strong attention to detail

Proficient in Microsoft Excel

Previous experience in the airline industry

Proficiency of a GDS

Job description

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Client:

Succeed Recruitment

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f0dae8d14cc9

Job Views:

7

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Travel Customer Service Team Leader - Greater Manchester

Salary and benefits Up to £35,000 plus excellent benefits Contract length Permanent, Full time Locations Cheshire, Chester, Greater Manchester, Manchester

Travel Customer Service Team Leader - Greater Manchester

Salary and benefits Up to £35,000 plus excellent benefits Contract length Permanent, Full time Locations Cheshire, Chester, Greater Manchester, Manchester

Our client, a multi award-winning cruise company, is looking for an experienced Travel Team Leader to join their post booking service team based in Greater Manchester. This is an amazing opportunity to lead a dynamic group of travel professionals and contribute to delivering exceptional cruise experiences. You’ll play a pivotal role in overseeing the daily operations of the post booking services team ensuring the delivery of personalised, high-quality service while motivating and guiding the team to meet and exceed customer expectations.

Our client's ideal candidate will have previous experience in a similar role within travel, will be GDS proficient and ideally with a background in the airline industry.

The is an office based role offering a competitive salary of up to £35k with sociable working hours. Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday!

If this role is of interest to you, please apply online.

Role of Travel Customer Service Team Leader:

Lead, coach, and develop your team to deliver outstanding customer service and achieve team goals

Monitor team performance, providing feedback, training, and support to enhance skills and productivity

Manage complex customer enquiries and escalations, ensuring timely and effective resolution

Oversee booking changes, documentation, and administration processes to maintain accuracy and efficiency

Collaborate with internal departments to streamline workflows

Assist with resource planning, scheduling, and shift management to meet business needs

Support continuous improvement initiatives and contribute to the development of team processes and best practices

Skills required for the role:

Proven leadership experience within the travel industry, ideally in post-booking or customer service teams

Strong passion for travel and cruises, with a customer-centric mindset

Ability to motivate and inspire a team while managing performance effectively

Highly organised with strong attention to detail and problem-solving skills

Proficient in Microsoft Excel and general computer applications

Flexible, proactive, and able to work collaboratively in a fast-paced environment

Previous experience in the airline industry and proficiency of a GDS is essential

If you’re interested in learning more about this Travel Customer Service Team Leader role, please press the apply online button now!