Travel Customer Service Team Leader - Greater Manchester

Succeed Recruitment; Chester; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading cruise company based in Chester seeks an experienced Travel Customer Service Team Leader to oversee post-booking services. You will lead a dedicated team, ensuring exceptional service and motivating staff to exceed expectations. Ideal candidates will have a strong travel background, GDS proficiency, and a passion for customer service. This role offers a competitive salary and excellent benefits including private healthcare and discounted holidays.

Benefits

Private healthcare

Discounted holidays

Paid day off on your birthday

Annual company events

FAM trips

Qualifications

• Proven leadership experience within the travel industry, ideally in post-booking or customer service teams.
• Strong passion for travel and cruises.
• Ability to motivate and inspire a team.

Responsibilities

• Lead, coach, and develop your team to deliver outstanding customer service.
• Monitor team performance, providing feedback and training.
• Manage complex customer enquiries and escalations.

Skills

Leadership experience in travel

Customer-centric mindset

Organizational skills

Proficiency in Microsoft Excel

Problem-solving skills

GDS proficiency

Experience in airline industry

Job description

Travel Customer Service Team Leader - Greater Manchester

Salary and benefits: Up to £35,000 plus excellent benefits. Contract length: Permanent, Full-time. Locations: Cheshire, Chester, Greater Manchester, Manchester.

Our client, a multi award-winning cruise company, is looking for an experienced Travel Team Leader to join their post booking service team based in Greater Manchester. This is an exciting opportunity to lead a dynamic group of travel professionals and deliver exceptional cruise experiences. You will oversee the daily operations of the post booking services team, ensuring high-quality, personalized service while motivating and guiding the team to exceed customer expectations.

The ideal candidate will have previous experience in a similar role within travel, GDS proficiency, and ideally a background in the airline industry.

This is an office-based role offering a competitive salary of up to £35k with sociable working hours. Benefits include private healthcare, discounted holidays, FAM trips, annual company events, and a paid day off on your birthday!

If interested, please apply online.

Role of Travel Customer Service Team Leader:

1. Lead, coach, and develop your team to deliver outstanding customer service and achieve team goals.
2. Monitor team performance, providing feedback, training, and support to enhance skills and productivity.
3. Manage complex customer enquiries and escalations, ensuring timely and effective resolution.
4. Oversee booking changes, documentation, and administration processes to maintain accuracy and efficiency.
5. Collaborate with internal departments to streamline workflows.
6. Assist with resource planning, scheduling, and shift management to meet business needs.
7. Support continuous improvement initiatives and contribute to team process development.

Skills required for the role:

1. Proven leadership experience within the travel industry, ideally in post-booking or customer service teams.
2. Strong passion for travel and cruises, with a customer-centric mindset.
3. Ability to motivate and inspire a team while managing performance effectively.
4. Highly organized with strong attention to detail and problem-solving skills.
5. Proficient in Microsoft Excel and general computer applications.
6. Flexible, proactive, and able to work collaboratively in a fast-paced environment.
7. Previous experience in the airline industry and proficiency with GDS is essential.

If you’re interested in this role, please press the apply online button now!