Travel Customer Service Team Leader

Succeed Recruitment; England; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading travel service provider is seeking an experienced Travel Customer Service Team Leader in Altrincham. This office-based role involves overseeing a post-booking service team, ensuring high-quality customer service while leading team performance. Ideal candidates have travel industry experience and GDS proficiency. Competitive salary up to GBP 35k, with benefits including healthcare and discounted holidays.

Benefits

Private healthcare

Discounted holidays

FAM trips

Annual company events

Paid day off on your birthday

Qualifications

• Experience in a similar leadership role within travel is essential.
• Must demonstrate customer-centric mindset and teamwork.

Responsibilities

• Lead, coach, and develop the team to deliver outstanding service.
• Monitor team performance and provide necessary feedback.
• Manage complex customer enquiries effectively.
• Oversee booking changes and ensure efficient processes.
• Collaborate with other departments to streamline workflows.
• Assist in resource planning and scheduling.
• Support continuous improvement initiatives.

Skills

Proven leadership experience within the travel industry

Strong passion for travel and cruises

Ability to motivate and inspire a team

Highly organised with attention to detail

Proficient in Microsoft Excel

Flexible and proactive

Experience in the airline industry

Proficiency in a GDS

Job description

Our client, a multi award-winning cruise company, is looking for an experienced Travel Team Leader to join their post booking service team based in Altrincham. This is an amazing opportunity to lead a dynamic group of travel professionals and contribute to delivering exceptional cruise experiences.

You ll play a pivotal role in overseeing the daily operations of the post booking services team ensuring the delivery of personalised, high-quality service while motivating and guiding the team to meet and exceed customer expectations.

Our client's ideal candidate will have previous experience in a similar role within travel, will be GDS proficient and ideally with a background in the airline industry.

The is an office based role offering a competitive salary of up to GBP35k with sociable working hours. Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday!

If this role is of interest to you, please apply online.

Role of Travel Customer Service Team Leader:

• Lead, coach, and develop your team to deliver outstanding customer service and achieve team goals
• Monitor team performance, providing feedback, training, and support to enhance skills and productivity
• Manage complex customer enquiries and escalations, ensuring timely and effective resolution
• Oversee booking changes, documentation, and administration processes to maintain accuracy and efficiency
• Collaborate with internal departments to streamline workflows
• Assist with resource planning, scheduling, and shift management to meet business needs
• Support continuous improvement initiatives and contribute to the development of team processes and best practices

Skills required for the role:

• Proven leadership experience within the travel industry, ideally in post-booking or customer service teams - essential
• Strong passion for travel and cruises, with a customer-centric mindset
• Ability to motivate and inspire a team while managing performance effectively
• Highly organised with strong attention to detail and problem-solving skills
• Proficient in Microsoft Excel and general computer applications
• Flexible, proactive, and able to work collaboratively in a fast-paced environment
• Previous experience in the airline industry and proficiency of a GDS is essential

If you re interested in learning more about this Travel Customer Service Team Leader role, please press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available.

Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.