Travel Customer Service Executive

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Travel Customer Service Executive, Cheshire West and Chester

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Client:

Location:

Cheshire West and Chester, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

a8b4d648cd2d

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Recruit4staff are proud to be representing their client, a leading Travel Customer Service Executive, in their search for a Travel Sales Executive to work based in the offices in Chester.

For the successful Travel Customer Service Executive, our client is offering:

• Salary up to £23,000 per annum
• Monday - Sunday (37.5 hours). Rota is 5 days over 7, 9am to 5.30pm
• Permanent Position
• Benefits: Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity Leave, Social Events, Employee Discounts, Life Insurance

The role - Travel Customer Service Executive:

• Responsible for managing customer enquiries from holidaymakers (in-resort)
• Manage individual queries and provide resolutions in line with company policies
• Liaise with hoteliers to support resolutions in-resort
• Ensure excellent customer service

What our client is looking for in a Travel Customer Service Executive:

• Previous experience working within the travel industry in customer services / customer relations - ESSENTIAL
• Strong communication skills
• Case Management / Complaint Management Experience - ESSENTIAL
• Able to cope well in pressured environments
• Reactive in nature

Key skills or similar Job titles: Travel Agent, Travel Specialist, Booking Agent, Customer Service, Resolution Executive