Travel customer representative

Getaway Travel Agency; City of Edinburgh; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel services provider is seeking a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and providing accurate travel information. The ideal candidate is organized, has strong communication skills, and a passion for travel. This position offers remote work with flexible scheduling and opportunities for growth within the agency.

Benefits

Travel perks

Exclusive industry discounts

Ongoing training

Qualifications

• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and travel documents.

Skills

Excellent verbal communication

Excellent written communication

Customer service experience

Attention to detail

Problem-solving skills

Job description

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Client:

Getaway Travel Agency

Location:

Edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ed899b726921

Job Views:

4

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!