Travel Customer Relations Executive - Greater Manchester / Hybrid

Succeed Recruitment; Manchester; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading luxury travel organization is seeking a Travel Customer Relations Executive in Greater Manchester. The role involves managing customer complaints and ensuring exceptional service delivery. Offering a salary of up to £28,000 plus benefits, this position provides an excellent opportunity for someone skilled in customer service within the travel industry.

Benefits

Private healthcare

Discounted holidays

FAM trips

Annual company events

Paid day off on your birthday

Qualifications

• Experience in the travel industry and dealing with third-party suppliers is essential.
• Excellent problem-solving and communication skills required.
• Proficiency in customer service with a professional approach.

Responsibilities

• Take full ownership of customer complaints via phone, email, and chat.
• Collaborate with teams to resolve issues swiftly.
• Document all cases accurately and maintain detailed records.

Skills

Problem-solving

Communication

Organisational skills

Attention to detail

Customer service

Tools

Microsoft Office

CRM systems

Job description

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Travel Customer Relations Executive - Greater Manchester / Hybrid, Manchester

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Client:

Succeed Recruitment

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d822ac901488

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Travel Customer Relations Executive - Greater Manchester / Hybrid

Salary and benefits Up to £28,000 plus excellent benefits Contract length Permanent, Full time Locations Greater Manchester, Manchester

Travel Customer Relations Executive - Greater Manchester / Hybrid

Salary and benefits Up to £28,000 plus excellent benefits Contract length Permanent, Full time Locations Greater Manchester, Manchester

Are you an experienced Customer Relations Executive looking for your next role? If investigating and resolving complaints is your forte, then we have a fabulous opportunity to join a fast growing, luxury travel organisation based in Greater Manchester.

Working within our client’s customer support team, you’ll be responsible for managing customer complaints and ensuring outstanding service delivery throughout the customer journey. Working with customers on pre and post departure issues and queries, displaying empathy and professionalism whilst adhering to travel industry regulations.

This is an office based role offering a competitive salary of up to £28k with sociable working hours.

Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday!

If this role is of interest to you, please apply online.

Role of Travel Customer Relations Executive:

Take full ownership of customer complaints via phone, email, post, and live chat

Collaborate with internal teams and external suppliers to resolve issues swiftly and effectively

Provide timely, clear, and professional communication to customers throughout complaint resolution

Accurately document all cases, maintaining detailed records for future reference

Identify recurring issues and suggest improvements to enhance service quality

Assist with general enquiries related to bookings—flights, cruises, hotels, transfers, tours and more

Process secure payments and issue confirmations

Advise customers on travel requirements such as visas, passports, baggage, and accessibility

Record and action customer preferences (e.g. dietary needs, room types, special occasions)

Maintain and update customer profiles and transaction history

Skills required for the role:

Good working knowledge of the travel industry and experience dealing with third-party suppliers - essential

Excellent problem-solving and communication skills

Strong organisational abilities and attention to detail

Confident handling customer complaints and complex queries

Proficiency with Microsoft Office and CRM systems

A positive, empathetic, and professional approach to customer service

If you’re interested in learning more about this Travel Customer Relations Executive role, please press the apply online button now!