Travel Customer Relations Executive - Chester / Hybrid

TN United Kingdom; Chester; Hybrid; GBP 25,000; Full time

Job summary

An established industry player is seeking a passionate Travel Customer Relations Executive in Chester. This full-time role offers a competitive salary and excellent benefits, including hybrid working and discounted travel. You will be at the forefront of customer service, resolving queries, and ensuring a positive experience for every client. If you thrive in a dynamic environment and are eager to make a difference in customer relations, this is the perfect opportunity for you.

Benefits

Discounted travel

Hybrid working

Qualifications

• Experience in customer relations, ideally in the travel sector.
• Exceptional written and verbal communication skills.

Responsibilities

• Manage customer complaints and queries across various channels.
• Respond promptly and accurately to customer enquiries.

Skills

Customer relations experience

Attention to detail

Written communication skills

Dispute resolution

Workload management

Team player

Flexible approach

Job description

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Travel Customer Relations Executive - Chester / Hybrid, Chester

Client: Succeed Recruitment

Location: Chester, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

e33c4eca51ba

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Travel Customer Relations Executive - Chester / Hybrid

Salary and benefits: Up to £25,000 plus excellent benefits. Contract length: Permanent, Full time. Location: Chester.

We have a fantastic opportunity for a customer relations professional to join a growing team of a leading travel organisation near Chester. Our client seeks a dynamic and articulate professional passionate about delivering excellent customer experiences, placing the customer at the heart of everything they do. You will use your exceptional communication and written skills to resolve queries effectively while providing outstanding service and building rapport for future repeat business.

This is a full-time role, Monday – Friday, offering a competitive salary up to £25k plus benefits, including discounted travel and hybrid working. Interested? Contact us for a confidential chat or apply online.

Role of Travel Customer Relations Executive:

• Managing customer complaints and queries across various communication channels.
• Prioritising and managing your workload to meet deadlines.
• Responding promptly and accurately to customer enquiries verbally and in writing.
• Maintaining a positive, empathetic, and professional attitude towards customers.
• Keeping records of customer interactions, comments, and complaints.
• Providing feedback on customer relations processes and highlighting issues for improvement.

Skills required for the role:

• Previous customer relations/customer service experience, ideally in the travel sector.
• Exceptional attention to detail and grammatical accuracy.
• Excellent written and verbal communication skills.
• Experience in dispute resolution with customers.
• Ability to organise, prioritise, and manage workload efficiently under tight deadlines.
• Team player with the ability to work independently.
• Flexible and adaptable approach to work.

If you're interested in this Travel Customer Relations Executive role, please contact us for a confidential chat or press the apply online button now!