Travel Cruise Consultant Luxury Cruises

Antella Travel Recruitment; London; Hybrid; GBP 35,000 - 41,000; Full time

Job summary

A premier recruitment agency seeks a Travel Cruise Consultant for a luxury cruise operator in Central London. The ideal candidate will have exceptional customer service skills, experience in luxury travel, and a focus on attention to detail. The role involves managing client cruise bookings and ensuring satisfaction through personalized service while working in a hybrid environment.

Benefits

Company based bonus

23 Days Holidays + 8 bank holidays

Familiarization trips (Fam trips)

Pension plan

Hybrid working

Qualifications

• Experience in reservations or customer service within luxury travel.
• Ability to develop rapport with discerning clients.
• Strong communication and telephone skills.

Responsibilities

• Manage and book all aspects of clients' cruises.
• Handle pre-departure and post-holiday queries.
• Work towards targets while ensuring excellent customer service.

Skills

Customer Service

Telephone Communication

Attention to Detail

Job description

Travel Cruise Consultant

Base Salary GBP35,000 (negotiable based on experience) + Bonus and Benefits

Hybrid - Central London

Our client, a luxury a luxury cruise specialist, is a customer service focused cruise consultant who has the experience of dealing with top end discerning clients.

They are an award-winning cruise operator selling some of the world's most luxurious cruise operators and have a reputation for delivering excellence.

The role involves dealing with cruise travel requests and making bookings from both new and repeat clients.

Candidates must have previous reservations and customer service skills gained within the travel industry selling a luxury travel product with a focus on attention to detail whilst working under pressure.

Monday to Friday working hours, one Saturday per month. No Sundays or Bank Holidays.

This role is offered on a hybrid basis - Central London

Travel Cruise Consultant Duties and Responsibilities

Booking all aspects of the client's cruises as well as making amending to existing reservations

Checking availability and confirming cruise options availableDealing with any pre departure or post-holiday queries

Processing guest information and special requests

Working to targets whilst delivering excellent customer service.

Travel Cruise Consultant Skills and Attributes:

Previous reservations or customer services experience dealing with top end clients gained within the travel industry

Ability to develop rapport with a discerning client base

Good telephone manner and communication skills

Good Customer Services skills

Travel Cruise Consultant Salary Benefits:

To GBP35,000 (negotiable depending on experience)

Company based bonus

23 Days Holidays + 8 bank holidays

Fam tripsPension

Hybrid working

For a full confidential discussion on this Travel Cruise Consultant role, please apply a member of the team will be in contact to discuss your application.