Travel Consultant - The Forge

Hays Travel; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading travel company is seeking experienced Travel Consultants to join their Glasgow branches. The role involves building customer relationships, driving sales through social media, and ensuring exceptional service. Candidates should have strong communication skills and a passion for travel, along with a minimum of 1 year of relevant experience. Join a dynamic team and contribute to our growth.

Qualifications

• At least 1 year experience as a Travel Consultant.
• Excellent product knowledge with tour operator systems.
• Good sales and presentation skills.

Responsibilities

• Build and maintain relationships with customers.
• Use social media to promote offers and generate leads.
• Achieve individual and team sales targets.

Skills

Communication

Customer Service

Numerical Skills

Problem Solving

Organisational Skills

Education

Recognised Travel Qualification

Job description

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Competitive salary with unlimited bonus potential.

We are looking for experienced Travel Consultants to join our successful teams in our branches.

You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.

Working as part of a team you will drive business through social media, events and maintaining relationships with existing customers.

Our customers are at the forefront of everything we do so exceptional customer service experience is required.

What will be your key responsibilities?

• Build and maintain relationships with customers
• Identifying and meeting customers’ needs
• Use social media to promote offers, generating customer engagement and sales leads
• Participating in promotional events and activities to increase exposure of the branch
• Achieving individual and team sales targets
• Assisting with the day-to-day operation of the branch
• Willingness to participate and deliver training appropriate to own development
• Effectively performing administrative duties and follow processes accurately

What competencies we are looking for?

• Ability to work towards individual Travel Consultant targets and team sales targets
• Excellent communication skills and customer service experience
• Good accuracy and numerical skills
• Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
• Competent IT Skills

What experience we are looking for?

• At least 1 year experience as a Travel Consultant
• Passionate about travel and tourism
• Excellent travel product knowledge with a good working knowledge of tour operator systems
• Good sales and presentation skills
• Problem solving
• Team player
• Good organisational and time-management skills
• A recognised travel qualification (desirable)