Travel Consultant – Remote VIP

American Express Global Business Travel; United Kingdom; Remote; GBP 30,000 - 32,000; Full time

Job summary

A leading travel management company is looking for a VIP Travel Consultant to manage travel for exclusive clients. Ideal candidates will have extensive GDS experience and a passion for service excellence. This role entails advising corporate travelers, arranging complex itineraries, and ensuring compliance with travel policies. The company offers a supportive, inclusive culture with opportunities for advancement.

Benefits

Flexible benefits tailored to each country

Travel perks from major providers

Access to 20,000+ courses on a learning platform

Qualifications

• 1+ years corporate travel experience in fares, ticketing, car, hotel, air, and rail.
• Ability to anticipate client needs and proactively suggest solutions.
• Commitment to integrity and confidentiality in managing traveler information.

Responsibilities

• Advise and arrange travel for corporate clients in the US.
• Conduct analysis and research on travel options to enhance client experience.
• Ensure compliance with customers’ travel policies and regulatory requirements.

Skills

Native GDS expertise (Sabre, Apollo, Amadeus)

Passion for excellence in client service

Excellent professional communication

Attention to detail

Teamwork and openness to feedback

Job description

Join to apply for the Travel Consultant – Remote VIP role at American Express Global Business Travel

Join to apply for the Travel Consultant – Remote VIP role at American Express Global Business Travel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Do you have the precision, professionalism, and passion for quality we’re looking for? As a VIP Travel Consultant for GBT, you’ll manage travel for some of our most exclusive and rewarding VIP clients, including business executives and famous names in the entertainment industry – We offer great shift premiums for those who work alternative shifts and who have dual GDS experience!

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You’ll Do On a Typical Day

• Advise and arrange travel for corporate business customers (both individuals and groups) in the US
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use of one of our Global Distribution System's (GDS)
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Prevent fraudulent callers from trying to book trips afterhours by following our security protocols.
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
  
  
  

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What Are We Looking For?

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus)
• 1+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel.
• Excellent professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback
  
  
  

Thank you in advance for providing an updated resume to further highlight your interest in this particular opportunity.

If applying for a role in a different entity from the one you’re currently employed by, please ensure during the recruitment process that you understand the potential difference in your benefits should you be successful.

Location

United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!
  
  
  

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Consulting

• Industries

  Events Services, Hospitality, and Travel Arrangements

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