Travel Consultant - Netflights

Dnata Travel Group; Preston; On-site; GBP 23,000 - 30,000; Full time

Job summary

Join a leading travel consultancy as a Travel Consultant, where you'll use your passion for travel and customer service skills to assist clients in enhancing their travel experiences. With competitive benefits, a dynamic work environment, and opportunities for personal growth, this position is ideal for travel enthusiasts seeking a rewarding career.

Benefits

Incentives and rewards

Travel discounts

25 days annual leave

Company pension scheme

Life assurance

Low-cost health care

Employee Assistance programme

Casual dress code

Free eye care tests

Subsidised on-site restaurant

Qualifications

• Strong travel sales experience or extensive traveling.
• Great customer service and sales skills.
• Qualification in Travel & Tourism welcomed.

Responsibilities

• Answer inbound calls to assist customers with their travel plans.
• Recommend products to enhance travel experiences.
• Provide excellent service to maintain high customer satisfaction.

Skills

Customer Service

Sales Skills

Travel Knowledge

Education

Travel & Tourism Qualification

Job description

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At Netflights we’ve been comparing flights online since 1992 and about 1.5 million people fly out of the UK with us each year. On average, 86 Netflights customers sleep in ourhotelsevery night. And more than 50 peoplejet off to Dubaiwith us every day. Basically, we’re pretty popular! We’re also part of dnata Travel Group, part of the Emirates Group.

In addition to our great website, we also have a contact centre for customers who prefer to talk to us about their travel plans. We’re now recruiting for a Travel Consultant to join this team and provide the excellent service our customers expect from us and that’s why our Trustpilot score is 4.6.

In this role you will answer inbound calls from our customers, matching their requirements and using your customer service skills and travel knowledge to recommend products that will enhance their travel experience.

This is a fantastic opportunity to use your passion for travel alongside your sales and customer service skills

Hours 37.5 hours per week over 5 days over 7 Monday-Saturday. 9am-9pm.

Salary: Basic £23809.50 + uncapped commission

Ideally you will have strong travel sales experience or have travelled extensively together with great customer service and sales skills.We would also welcome applications from anyone with a Travel & Tourism qualification.

When you join us, you’ll have an initial 3-week interactive training period with our inhouse training team. You’ll then join our ‘academy’ with dedicated support from your mentors and coaching and support from your team manager.

You will have lots of opportunities to enhance your product and destination knowledge – including product training from our destination team and suppliers. You’ll have the chance to attend supplier events where you can meet others in the industry as well as learn about a product or destination – and there are usually prizes up for grabs!

Our bright, modern contact centre in Leyland is a fun environment with great incentives in addition to a lucrative uncapped commission scheme. We have some fantastic benefits, making us a great place to work:

• Fam Trips – to give you the chance to experience the destinations and products you are selling
• Incentives – these can range from bottles of wine to vouchers, days/evenings out, and fam trips or holidays.
• Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
• 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
• Additional annual leave purchase scheme – so you can pursue your love of travel
• Company pension scheme
• Life assurance
• Low-cost health care for you and your family
• Employee Assistance programme
• Mental Health First Aiders
• Ongoing development – we have an in-house People Development Team
• Industry/social events – including supplier events, office socials & parties and pop-up shops
• Cycle to work scheme
• Long service awards
• Reward & recognition programme
• Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
• Volunteer days – one day’s paid leave each year to volunteer with a registered charity
• dnata4good – supporting the local communities we work, live and thrive in
• Refer a friend scheme
• Free eye care tests
• Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
• Casual dress code
• Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free car parking

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Airlines and Aviation

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