Travel Consultant - Leisure (Home based/Hybrid/Office)

Pettitts Travel; Royal Tunbridge Wells; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

Join a leading leisure travel operator as a Travel Consultant, where you will assist clients in creating unforgettable travel experiences. Work flexibly, either from home or in the office, and enjoy a variety of benefits. If you have a passion for travel and exceptional customer service skills, apply now!

Benefits

Birthday day off

Pension Scheme

Life Assurance

Health cash plan

Gym and retail discounts

Employee Assistance Programme

Family friendly policies

Free Will writing service

Employee Referral Scheme

Discounted Travel

Qualifications

• Current or recent sales role in the travel industry.
• Excellent customer service experience.
• Ability to create tailor-made travel itineraries.

Responsibilities

• Assist clients in planning and booking travel experiences.
• Handle enquiries professionally and efficiently.
• Produce informative and sales-driven quote proposals.

Skills

Customer service

Sales

Communication

Organizational skills

Time management

Relationship building

Problem solving

Education

Experience in travel industry (up to 3 years)

Tools

Booking systems

Microsoft Office

Job description

Travel Consultant - Leisure

Full time, 37.5 hours per week

Flexible role we welcome hybrid or home working, as well as the option to work in our office based in Kent (Tunbridge Wells). We also have offices in Central London (Pall Mall) and a Head Office in Hessle (Hull, East Yorkshire).

£26,000 - £28,000 (dependant on experience).

The Good Things You Can Get

• Birthday day off work
• Pension Scheme
• Life Assurance
• Health cash plan
• Gym and retail discounts
• YuLife Wellbeing & ESG app
• Employee Assistance Programme and Virtual GP
• Family friendly policies including enhanced Mat/Pat leave and SPP
• Free Will writing service
• Employee Referral Scheme
• Employee Service Award Scheme
• Employee Volunteering and matched charitable donations
• Social events
• Personal & professional development budget
• Discounted Travel
• Educational trips
  
  

Who are we?

Pettitts Travel are a leading leisure travel operator with over 35 years of experience in providing high-quality, bespoke holidays, which feature iconic, imaginative, and immerse experiences that truly allow our customers to discover the destinations they travel to in a meaningful way.

Pettitts who are part of the CT Travel Group have now joined Good Travel Management to establish a new travel group, which is backed by the majority shareholder John Good Group.This strategic move has enabled the acceleration of both travel businesses aggressive growth plans in the Business Travel, Incentive Groups & Events, Trade Missions and Leisure Travel.

The role

In this role, you will assist clients in planning and booking their travel experiences, offering expert advice on destinations, accommodations, transportation, and activities. You will tailor travel packages to suit individual needs and budgets while ensuring exceptional service from start to finish. If you have a passion for travel, excellent communication skills, and a knack for creating unforgettable journeys, we would love to hear from you!

Key Objectives Of The Role Will Be To

• Handle enquiries from customers in a professional and timely manner
• Manage a daily allocation of enquires to qualify and quote, either via the phone, email, or occasionally in person
• Provide timely responses to emails and calls from new enquiries queries relating to your bookings, through to post sales customer service queries and welcome home engagement
• Produce engaging, informative and sales driven tailor-made quote proposals for customers, add value and uphold our brand guidelines
• Work as part of a team to achieve and surpass sales targets
• Provide unparalleled and personalised level of customer service
• Build a loyal customer base to our brand
• Assist the admin team by loading bookings accurately and in a timely fashion and dealing with queries and amendments proactively
• Work as part of a team on daily admin tasks
• Act as a point of contact for your clients
• Provide a continuation of service to clients post booking
• Take part in an out of hours assistance rota, giving support to clients travelling in the evenings and over the weekend, usually working 1 weekend in 5 weeks (only applicable once settled in role)
• Flexible to undertake duties other than your normal office duties from time to time
  
  

Essential

About you

• Must be in a current or recent sales role in the travel industry with up to 3 years experience, having worked for either a travel agency or tour operation and used to creating tailor-made travel itineraries
• Demonstrable industry leading customer service experience and the drive to always surpass our clients expectations
• An excellent communicator, both written and verbal, ensuring you are accurate at all times
• Ability to build relationships quickly.
• Ability to deal with complex situations and offer solutions.
• Good organisational skills and able to work to deadlines.
• Excellent time management
• An effective team player, but also able to work on your own independently
• Excellent knowledge of worldwide destinations
• Confident, passionate, and creative
• Experience in using booking systems such as airline, bed banks and suppliers
• IT literacy with a good working knowledge of a variety of software applications, including Microsoft Office.
• GDS Previous experience preferred but not essential
  
  

Desirable

• Flexibility to assist in out-of-hours work as required.
• Well-travelled with a preference of strong knowledge in Luxury Beach, City Break and USA & Canada self-drive itineraries.
• Experience in researching country travel information, restrictions, and travel advice
  
  

Diversity

We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers.

GDPR

John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.