Travel Consultant

dnata; Preston; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company in the travel industry is seeking a dynamic Travel Consultant to join their Leyland office. You will utilize your customer service and sales skills to provide the best holiday recommendations for agents. This role offers robust training, various incentives, and a supportive team environment focused on excellence.

Benefits

Fam trips to experience destinations firsthand

Travel discounts with dedicated Staff Travel Team

25 days annual leave, increasing to 28 days after 5 years

Company pension and life assurance

Free tea/coffee and subsidised on-site restaurant

Ongoing development with People Development Team

Casual dress code and free parking

Mental Health First Aiders and Employee Assistance Programme

Qualifications

• Strong travel sales experience or extensive travel experience required.
• Excellent customer service and sales skills are essential.
• Applications from those with a Travel & Tourism qualification will be considered.

Responsibilities

• Handle inbound calls from travel agents, matching their requirements for perfect holiday experiences.
• Build strong relationships with agents to ensure repeat business.
• Support customer service team with post-booking queries and amendments.

Skills

Customer Service

Sales Skills

Travel Knowledge

Education

Travel & Tourism Qualification

Job description

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About dnata Travel Group B2B

dnata Travel Group B2B is an award-winning tour operator with over 40 years of experience in tailor-making holidays to worldwide destinations across four specialist travel brands: Gold Medal, Pure Luxury, Cruise Plus, and Incredible Journeys. We are part of the dnata Travel Group family, owned by the Emirates Group.

Job Opportunity: Travel Consultant

We are recruiting Travel Consultants to join our bright, modern office in Leyland. In this role, you will handle inbound calls from travel agents, matching their requirements to ensure their customers have the perfect holiday. Your customer service skills and travel knowledge will help recommend products that enhance the holiday experience. Our Sales Team is known for exceptional customer service, and we seek individuals who can build strong relationships with agents to ensure repeat business.

This position allows you to combine your passion for travel with sales skills, with the Customer Service Team managing post-booking queries and amendments.

Details

• Hours: 37.5 hours/week, Monday-Saturday, 9am-6pm, with potential for later hours during peak periods.
• Start date: 21st July 2025

Candidate Requirements

Ideally, candidates will have strong travel sales experience or extensive travel experience, including cruising, touring, round-the-world trips, or long-haul family holidays. Excellent customer service and sales skills are essential. Applications from those with a Travel & Tourism qualification will also be considered.

Training and Development

Initial 3-week interactive training with our in-house team, followed by ongoing support from our Coaching Team and manager. Opportunities for product and destination knowledge enhancement through training, supplier events, and industry visits, often with prizes.

Benefits and Incentives

• Fam trips to experience destinations firsthand
• Incentives such as vouchers, wine, days/evenings out, fam trips, or holidays
• Travel discounts with our dedicated Staff Travel Team
• Commission on up to 20 days of annual leave
• 25 days annual leave, increasing to 28 days after 5 years (+ bank holidays)
• Additional annual leave purchase scheme
• Company pension, life assurance, low-cost healthcare
• Employee Assistance Programme, Mental Health First Aiders
• Ongoing development with our People Development Team
• Industry and social events, including supplier events and office socials
• Cycle to work scheme, long service awards, recognition programs
• Belong Employee Resource Groups (ERGs) supporting DEI
• Volunteer days, dnata4good community support
• Refer a friend scheme, free eye care tests, Taste Card discounts
• Casual dress code, free tea/coffee, subsidised on-site restaurant, free Wi-Fi, free parking