Travel Consultant

Spear Travels Group; Northallerton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury travel agency in Northallerton is looking for an experienced Travel Consultant. Your main duties will include planning bespoke holidays, handling all booking processes, and providing exceptional customer service. Candidates should have strong communication skills, a keen attention to detail, and be able to promote additional travel products. Previous experience in a similar role is essential.

Qualifications

• Proven experience as a Travel Consultant or in a similar role.
• Excellent communication and persuasion skills.
• Strong sales capabilities and ability to handle customer complaints.

Responsibilities

• Research and book all aspects of customer holidays.
• Provide relevant information and assist with visa requirements.
• Process booking administration with high attention to detail.

Skills

Communication skills

Sales skills

Attention to detail

Customer service experience

Negotiation skills

Education

Qualification in Hospitality, Travel and Tourism

Tools

Reservation systems

Job description

Spear Travels is an award winning Independent Travel Agency Group, providing bespoke luxury tailor made holidays. As a Travel Consultant you will be expected to provide first class customer service to manage all travel requirements and holidays for our clients, no matter how large or small a trip may be. You will be expected to provide all tourism related services including but not limited to the following;

·Researching extensively, plan and book every aspect of our customers holiday experience.

·Provide all relevant information, brochures and internet links for customers

·Advise customers on all visa requirements and any country specific requirements

·Book flights and accommodation, package tours and travel arrangements and transfers

·Process all booking administration and documents accurately with high attention to detail

·Liaise with clients if any changes occur, finding solutions should any problem occur with a booking

·Attend promotional events on behalf of the Company and gain product knowledge

·Maintain and develop good working relationships with our Supplier partners, customers and colleagues

·Work collaboratively with colleagues to maximise sales opportunities and achieve branch targets

Essential Qualities required:

Our travel consultants must have proven experience in a similar role. Excellent communication skills, the ability to persuade and influence, interact and negotiate effectively are essential qualities. In addition, you will be expected to demonstrate first class attention to detail, customer services experience, commercial awareness, up to date and in depth product knowledge.

You must be comfortable promoting additional products, such as airport hotels, lounges, attraction tickets and be able to demonstrate strong sales skills. Ability to manage any complaints raised by customers in respect of products, services and experience.

Desirable

·A passion for travel, demonstrated through personal experience advantageous.

·Experience with widely used reservation systems is preferred.

·A relevant qualification in Hospitality, Travel and Tourism, or business is highly desirable.

·Any other language skills are advantageous.