Travel Consultant

Travelbag; Knutsford; On-site; GBP 35,000 - 39,000; Full time

Job summary

Travelbag is seeking experienced Travel Consultants who are passionate about travel and customer service. Based in Knutsford and Chester, these roles offer lucrative commission opportunities and support through a structured training program. Ideal candidates will possess experience in selling long haul destinations, exceptional customer service skills, and a drive to meet targets.

Benefits

Uncapped commission scheme

Fam Trips and Incentives

Travel discounts

25 days annual leave

Company pension

Ongoing development and training

Cycle to work scheme

Qualifications

• Experience selling long haul destinations and tailor-made holidays.
• Experience working in a target-driven environment.
• Passion for travel.

Responsibilities

• Assist customers with tailored holiday bookings.
• Build relationships with customers, encouraging repeat business.
• Follow up on customer enquiries.

Skills

Exceptional customer service skills

Sales experience

Target-driven mindset

Tools

GDS experience

Job description

At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so they're always on hand with tips and advice to help our customers discover somewhere new. Whether they want a relaxing week away or a month-long adventure, we've got it covered. We're owned by dnata Travel, part of the Emirates Group.

We are now recruiting experienced Travel Consultants to join our team of experts at our stores in Knutsford and Chester.

To be considered, you need experience selling long haul destinations and tailor-made holidays. You should have exceptional customer service skills, be driven by your passion for travel, and motivated to meet and exceed targets. GDS experience would be an advantage.

If you have experience working in a target-driven environment and traveling long haul, we'd love to hear from you.

We offer a lucrative uncapped commission scheme with an average of £24K in commission on top of your base salary; top performers can average £55K. Depending on experience, your first-year OTE can be a minimum of £35K, rising to £39K in the second year.

Thanks to Travelbag's regular marketing activity, you'll have plenty of customer enquiries to follow up. You'll build fantastic relationships with customers, whether face-to-face or over the phone, encouraging repeat business. Our high number of repeat customers is something we're very proud of.

Our recruitment process includes an initial online 'Get to know Travelbag' session, a recorded video interview, and an in-person interview at the store.

When you join, you'll undergo a 4-week interactive training period with our in-house team, followed by ongoing support, product knowledge sessions, and industry events with prizes to win.

Our Travel Consultants work 37.5 hours per week over 5 days, with hours from 9am to 6pm, and extended hours during peak periods.

We offer fantastic benefits, including:

• Uncapped commission scheme
• Fam Trips and Incentives, including visits to key locations
• Travel discounts and dedicated Staff Travel Team
• 25 days annual leave, increasing to 28 after 5 years (+ bank holidays)
• Additional leave purchase scheme
• Company pension, life assurance, low-cost healthcare
• Employee Assistance Programme, Mental Health First Aiders
• Belong Employee Resource Groups (ERGs)
• Ongoing development and training
• Industry and social events, annual conference
• Cycle to work scheme, long service awards, recognition programs
• Volunteer days, dnata4good community support
• Refer a friend scheme, free eye care tests, Taste Card discounts