Travel Consultant

Travelbag; Cobham; On-site; GBP 35,000 - 39,000; Full time

Job summary

Join a leading travel consultancy as a Travel Consultant in Cobham, where you’ll leverage your customer service skills and travel knowledge to create unforgettable travel experiences for clients. Offering a competitive uncapped commission and a supportive environment, you'll thrive in a dynamic team focused on exceeding targets and building lasting customer relationships.

Benefits

Uncapped commission scheme

Travel discounts

25 days annual leave

Company pension and life assurance

Employee Assistance Programme

Ongoing development opportunities

Qualifications

• Experience in selling long haul destinations.
• Exceptional customer service skills.
• Experience in target-driven environments.

Responsibilities

• Sell tailor-made holidays and long haul destinations.
• Build relationships with customers to encourage repeat business.
• Participate in ongoing training and support.

Skills

Customer service

Sales

Travel experience

Tools

GDS systems

Job description

At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so they're always on hand with tips and advice, to help our customers discover somewhere new. Whether they want a relaxing week away or a month-long adventure, we've got it covered. We're owned by dnata Travel, part of the Emirates Group.

We are now recruiting for experienced Travel Consultants to join our team of experts at our store in Cobham.

To be considered, you need to have experience of selling long haul destinations and tailor-made holidays. You need to have exceptional customer service skills, be driven by your passion for travel, and motivated to meet and exceed your targets. GDS experience would also be an advantage.

If you have experience working in a target-driven environment as well as travel experience, we'd be happy to hear from you.

We offer a lucrative uncapped commission scheme with an average commission of £24K on top of your base salary, with top performers earning around £55K in commission. Depending on experience, in your first year you can expect a minimum OTE of £35K, rising to £39K in Year 2.

Thanks to Travelbag's regular marketing activity, you'll always have plenty of customer enquiries to follow up. You'll build fantastic relationships with your customers, whether face-to-face or over the phone, encouraging repeat business. Our impressive number of repeat customers is something we're incredibly proud of.

Our recruitment process includes an online 'Get to know Travelbag' session, a recorded video interview, and an in-person interview at the store.

When you join, you'll undergo a 4-week interactive training period with our in-house team, followed by ongoing product and destination training, supplier events, and support from your manager.

Our Travel Consultants work 37.5 hours per week, 5 days over 7, from 9 am to 6 pm. During peak periods, we may open until 9 pm to meet customer demands.

We offer fantastic benefits, including:

• Uncapped commission scheme
• Fam Trips and incentives, with opportunities to visit key Travelbag locations
• Travel discounts and dedicated staff travel support
• 25 days annual leave, increasing to 28 days after 5 years
• Additional leave purchase scheme
• Company pension, life assurance, healthcare
• Employee Assistance Programme, Mental Health First Aiders
• Belong Employee Resource Groups (ERGs)
• Ongoing development and industry events
• Annual team conference, cycle to work scheme, long service awards
• Reward & recognition programs, volunteer days, dnata4good community support
• Refer a friend scheme, free eye care tests, Taste Card discounts