Travel Consultant

C&M Travel Recruitment; Belfast; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading travel company seeks a Travel Consultant in Belfast passionate about creating bespoke holiday experiences. Ideal candidates will possess strong sales skills, travel knowledge, and a desire to provide exceptional service. The role involves engaging with customers to craft tailored itineraries and providing support throughout the booking process, with lucrative commission opportunities available.

Benefits

Hybrid working available

Birthday day off

Exclusive employee discounts

Ongoing training and development

Qualifications

• Proven travel sales experience from various sectors.
• Strong destination knowledge, especially North America.
• Desire to offer exceptional customer service.

Responsibilities

• Create tailor-made holiday itineraries for customers.
• Engage customers and follow up on leads to exceed sales targets.
• Book all elements of customer holidays using booking systems.

Skills

Customer Service

Sales Skills

Communication Skills

Attention to Detail

Organizational Skills

Travel Knowledge

Tools

GDS System (Amadeus)

Microsoft Applications

Job description

Travel Consultant

Are you a passionate travel expert with experience in creating unforgettable holiday experiences? We are working with a prestigious, well-established tour operator specialising in bespoke adventures across North America, including the USA, Canada, Mexico, and the Caribbean. From vibrant city breaks and thrilling theme park escapes to tranquil beach retreats and epic road trips, they design tailor-made itineraries to suit every traveller’s unique requirements. They are currently seeking Travel Consultants to join their team and help create exceptional holiday experiences for their customers. Basic salary of circa £25k plus lucrative monthly commission, office based with hybrid working available for experienced candidates.

Travel Consultant - Role & Responsibilities:

As a Travel Specialist, you will play a key role in delivering exceptional travel experiences by creating tailor-made holiday itineraries and ensuring a seamless booking process.

• Engage with customers to create tailor made & package holidays.
• Deal with incoming calls and emails and proactively follow up on warm leads to achieve and exceed sales targets.
• Obtain detailed customer requirements and deliver exceptional service to create tailored holiday experiences.
• Use booking systems to book all elements of a customer's holiday.
• Identify new sales opportunities to drive repeat business.
• Provide outstanding customer service from initial inquiry to post-travel support.

Travel Consultant - Skills & Experience Required:

• Proven travel sales experience, from tour operations, retail travel or travel homeworking with a sales focused / target driven approach.
• A passion for travel and strong varied destination knowledge particularly with North America, Caribbean & Mexico.
• Experience using a GDS system such as Amadeus is preferred but not essential as full training will be provided.
• A desire to provide exceptional customer service at every touch point throughout the booking and post sales journey.
• Excellent communication skills with the ability to build a strong rapport with customers over the phone and email.
• Ability to manage and prioritise workload, highly organised with a flexible and adaptable work style.
• Strong attention to detail with accurate grammar and numerical skills.
• A motivated, results-driven mindset with a can-do attitude.
• Proficiency in Microsoft applications and the ability to learn new systems quickly.

Travel Consultant - Additional Information

• Basic salary of circa £25k (depending on experience) plus tiered monthly commission and lucrative uncapped OTE.
• Office based in central Belfast, but hybrid working is available for experienced candidates.
• 9.15 to 5.30 Monday to Saturday (Saturdays on a rota basis). Sundays on a rota during January & February only.
• Birthday day off.
• Exclusive employee discounts, travel offers & ad hoc incentives.
• Comprehensive induction, ongoing training, and access to an in-house learning & development program

If you have a passion for travel, sales, and delivering exceptional customer experiences, we’d love to hear from you! Please apply for the position of Travel Consultant online or email your cv to [e-mail]