Travel Co-ordinator

Starr Underwriting; Portsmouth; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading company specializing in travel and repatriation is seeking a Travel Coordinator to manage complex global repatriations. The role involves organizing flights, coordinating with medical teams, and ensuring high customer service standards. Candidates should have proficiency in travel insurance and GDS systems, along with excellent organizational skills. This is an exciting opportunity to join an inclusive team dedicated to providing exceptional travel solutions.

Qualifications

• Must have knowledge of travel organisation and geography.
• Strong understanding of ticketing rules and regulations.
• Experience in business travel is desirable.

Responsibilities

• Organize and manage complex global repatriations.
• Arrange medically suitable flights and apply for necessary clearances.
• Coordinate with medical teams and ensure adherence to safety protocols.

Skills

Attention to detail

Organisational skills

Time management

Customer Care

Education

Knowledge of travel insurance and travel organisation

Proficiency in Amadeus GDS System (or similar)

Job description

Job Title: Travel Co-ordinator

£28,000 - £33,000 (DOE)

Location: Portsmouth

The Role

An exciting opportunity has arisen within Charles Taylor's Travel and Repatriation Team.

We are currently seeking a Travel Coordinator to join our Travel Unit and play a crucial role in organising and managing complex global repatriations.

Working closely with various stakeholders including Technical Travel Co-ordinators, Case Handlers, Medical Teams, Airlines, Transport Suppliers and Security Risk Teams, using a range of systems, and booking tools to support you.

Key Responsibilities

• Arrange appropriate and medically suitable scheduled, low cost and charter flights where necessary in a timely and cost-effective manner.

Utilising Airline guides to support with specific capabilities and airline requirements such as Inflight Oxygen, Extra Seats, Flatbed seats, Wheelchairs and Stretchers

• Apply for Medical clearance in accordance with IATA guidelines and specific airline regulations, time limits and operating hours.

Working closely with our in-house medical team when completing Medif forms to achieve this.

• Coordinating and arranging for suitably qualified medical escorts to accompany patients' home, while also factoring in airline scheduling and availability, medical clearance requirements and case by case fit to fly assessments.
• Check the requirements and assist our bank staff in applying for relevant visas.
• Assess the security risk level recommendations throughout the transfer with the support from our partner Solace and the risk managers.

Escalating where required within the parameters of our security and risk policy.

• Adhere to airport security requirements - Informing Airport departures & security teams that our medics will be transporting medical equipment and medications through the airport as required.
• Support Technical Travel Co-ordinators with making road, rail, and accommodation bookings.
• Support Senior Air Ambulance Co-ordinators with Ground and Air Ambulance bookings as required.
• Complete accurate cost comparisons of medically suitable options for our clients in accordance with specific requirements
• Ensure all costs and savings made are recorded accurately and documented.
• Support Technical Travel Co-ordinators in ensuring all systems are kept up to date with relevant traveller/airline information.
• Effectively managing an individual caseload while providing support to colleagues and working as part of a team to complete shared workload
• Proactively escalate any arising issues as needed to ensure a swift and effective resolution.
• Always maintaining a high level of customer service whilst still ensuring that our client's liability is fully protected.

Person Specification

• It is essential that the candidate has a good understanding of travel insurance, travel organisation and geography.
• Exceptional attention to detail.
• Excellent organisation and planning skills with exceptional levels of pro-activity
• Excellent command of the English language both written and verbal.
• Excellent time keeping and time management skills.
• Willing to develop through regular coaching, performance appraisals and self-discovered learning.
• Self-motivated, and capable of multi-tasking.
• A great team player - able to contribute a positive feel to the team and support others in time of high workload.
• Committed to providing the highest level of customer care.
• Must be able to develop strong working relationships with our internal teams, bank of medical escorts and third-party suppliers.
• Willing to act as a point of reference for colleagues

Eligibility:

Essential that the successful candidate will have knowledge / proficiency or recent experience within Amadeus GDS System (or similar GDS) - and Ticketing Rules and Regulations across a wide range of Airlines.

Desirable

A background in business travel, including managing urgent, quick turnaround trips and last-minute reissues - with a strong understanding of the demands typical in comparable industries such as marine and offshore sectors.

Equal opportunity employer

At Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

INTEGRITY: We do the right thing

COLLABORATION: We are one

AGILITY: We learn, evolve, and adapt

CARE: We are compassionate and human

ACCOUNTABILITY: We take ownership

IMPORTANT

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:

• Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
• Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.