Travel Claims Handler

CPS Group (UK) Limited; Wales; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading insurance firm in the UK is seeking a detail-oriented Travel Claims Handler to manage insurance claims and deliver exceptional customer service. Ideal candidates will have experience in travel claims, strong communication skills, and the ability to work in a fast-paced environment. This role offers a competitive salary and a hybrid working model, with opportunities for professional development.

Benefits

33 days holiday

Hybrid working

Pension scheme

Discounted gym membership

Healthcare cash plan

Professional training opportunities

Qualifications

• Strong communication skills to build relationships.
• Experience in negotiating positive outcomes.
• Ability to interpret data and analyze trends.

Responsibilities

• Manage an allocation of travel insurance claims.
• Assess indemnity and liability in claims.
• Negotiate outcomes and maintain service standards.
• Identify fraud indicators and provide analysis.
• Support day-to-day team operations.

Skills

Experience in a travel insurance claims environment

Strong communication and negotiation skills

Analytical mindset

Organised and self-motivated

Ability to work under deadlines

Job description

Overview

Cardiff - Hybrid

Salary: From £24,500 (depending on experience)

We're looking for a detail-oriented and customer-focused Travel Claims Handler to join one of our clients' growing insurance teams. In this role, you'll take ownership of travel insurance claims from start to finish, ensuring customers receive a fair, timely, and supportive experience.

This is an excellent opportunity to work as part of a collaborative, forward-thinking organisation that values fresh ideas, continuous improvement, and delivering exceptional service to customers across the globe. If you have experience in travel claims and are looking for a role where you can truly make an impact, this could be your next move.

What You'll Do

• Managing Claims Caseload — Proactively handle an allocation of travel insurance claims from notification through to closure.
• Assess indemnity, liability, and settlement in line with policy terms.
• Negotiate fair outcomes while maintaining excellent service standards.
• Fraud & Risk Awareness — Identify potential fraud indicators and refer as appropriate.
• Spot recovery opportunities to support business efficiency.
• Supporting Operational Excellence — Work closely with the Claims Team Leader to support day-to-day operations.
• Ensure service levels, compliance requirements, and quality standards are consistently achieved.
• Contribute ideas to enhance processes and improve customer experience.

What We're Looking For

• Experience in a travel insurance claims environment.
• Strong communication and negotiation skills, with the ability to build positive relationships.
• Analytical mindset with the ability to interpret data and spot trends.
• Organised and self-motivated, able to work effectively as part of a team.
• Comfortable working to deadlines in a fast-paced environment.

What\'s on Offer

• Salary from £24,500 (DOE) with annual reviews.
• 33 days holiday (including bank holidays), rising with service.
• Option to buy or sell up to 5 additional days of leave.
• Hybrid working (2-3 days in Cardiff office, remainder remote).
• Pension scheme.
• Discounted gym membership & cycle-to-work scheme.
• Employee Assistance Programme.
• Healthcare cash plan and dental cover (optional).
• Equipment provided for both home and office working.
• Professional training and development opportunities.
• Regular social events (optional).
• A great chance to join a progressive organisation where your input is valued and your career growth is supported.

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