Travel Claims Handler

Charles Taylor; Christchurch; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading global assistance provider in Christchurch is seeking a Travel Claims Handler to support customers through unexpected travel events. The role involves evaluating claims, providing guidance, and handling a high volume of calls with empathy and professionalism. A competitive salary of £25,000 - £29,562 per annum is offered alongside hybrid working opportunities and excellent benefits.

Benefits

Free Health Cash Plan worth £1700 per annum

Generous high-street rewards

Free travel insurance

Discounts on home and motor insurance

Qualifications

• Ability to work contracted hours and maintain commitment.
• High competency in using computers.
• Confident speaking on the phone.

Responsibilities

• Evaluate claims and verify insurance coverage.
• Resolve claims efficiently.
• Answer high volume calls and emails.
• Provide clear guidance to customers.

Skills

Customer service experience

Exceptional communication skills

Organisational skills

Empathy

Attention to detail

Job description

Travel Claims Handler

£25,000 - £29,562 (DOE)

Christchurch / Hybrid

Comprehensive training and embedding period

** We are dedicated to investing in your training and career development, and we are seeking committed Customer Service Advisors to join our experienced team of Travel Claims Handlers**

The company and the role:

Charles Taylor Assistance is one of the leading providers of medical and security assistance, travel risk management, and travel and health claims solutions. We support global insurers and businesses.

As a Travel Claims Handler, you will serve as the initial point of contact for customers navigating unexpected events during their travels. You will empathise with their circumstances, comprehend their individual needs, and guide them through the claims process, making a meaningful difference in their lives.

Some calls may be particularly difficult and emotionally charged, as customers contact us during challenging times on their holidays. It's essential to approach these interactions with resilience, compassion, and the ability to maintain professionalism without taking them personally.

Duties and responsibilities of the Travel Claims Handler

• Evaluating claims and verifying the coverage of the insurance policy via email and telephone and collecting the necessary information and documents to proceed with a claim
• Resolving claims efficiently
• Answering a high call volume of calls and emails
• Providing the customer with clear verbal and written guidance to ensure that the claim process is first class

Requirements of the Travel Claims Handler

• Ability to work the contracted hours and maintain commitment throughout the training period and beyond
• A high level of competency in using computers is a prerequisite
• Previous call centre / customer service experience
• Confident speaking to people on the phone with exceptional communication skills
• Highly organised under pressure with a strong level of attention to detail
• Ability to multi-task - switching between high levels of telephone calls and emails
• Ability to convey information in a simple and clear manner
• Natural empathy and a flair for making a difference to our travel customers

Salary and Benefits of the Travel Claims Handler

• Hybrid working (available after your 6-month probation period has been passed)
• £25,000 - £29,562 per annum
• Fantastic opportunities for learning, development, and career progression.
• Free Health Cash Plan worth £1700 per annum
• Generous high-street rewards scheme for family and friends
• Free travel insurance (subject to qualifying criteria)
• Discounts on home and motor insurance

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

INTEGRITY: We do the right thing

COLLABORATION: We are one

AGILITY: We learn, evolve, and adapt

CARE: We are compassionate and human

ACCOUNTABILITY: We take ownership

To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.