Travel Claims Handler

CPS Group (UK) Limited; Bristol; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a proactive Travel Claims Handler to join a growing team in Bristol. In this role, you'll manage travel insurance claims from start to finish, ensuring customer satisfaction and compliance with regulations. The ideal candidate will have experience in insurance or customer service, strong decision-making skills, and the ability to work independently. The position offers a salary of £30,000 - £35,000 with options for hybrid or remote work.

Benefits

Opportunities for professional development

Supportive work environment

Hybrid working options

Qualifications

• Previous experience in travel insurance or claims handling.
• Strong interpersonal skills and customer focus.
• Ability to work independently and make sound decisions.
• Familiarity with claims management systems.

Responsibilities

• Handle a caseload of travel insurance claims per company policy.
• Liaise with customers and third-party suppliers.
• Make fair decisions on claims while delivering excellent customer service.
• Maintain accurate records for each case.
• Identify and report potential fraudulent claims.

Skills

Customer service

Communication skills

Attention to detail

Decision-making

IT skills

Job description

Job Title: Travel Claims Handler
Location: Bristol (Hybrid or Remote, with occasional travel to HQ)
Salary: 30,000 - 35,000 per annum

About the Role
We are seeking a proactive and detail-oriented Travel Claims Handler to join our client's growing team. In this role, you will manage and assess travel insurance claims from initial notification through to settlement, ensuring fair and timely outcomes for customers.

Key Responsibilities

Handle a caseload of travel insurance claims in line with company policies and regulatory requirements.

Liaise with customers, third-party suppliers, and internal departments to gather information and assess claims.

Make fair and prompt decisions on claims, ensuring excellent customer service throughout the process.

Maintain accurate records and documentation for each case.

Identify potential fraudulent claims and follow the appropriate procedures.

About You

Previous experience in travel insurance, claims handling, or a similar customer service role.

Strong communication and interpersonal skills.

Ability to work independently, with excellent attention to detail.

Sound decision-making skills with a customer-first mindset.

Good IT skills, including familiarity with claims management systems.

Benefits

Salary between 30,000 - 35,000 depending on experience.

Hybrid or remote working arrangements, with occasional visits to the Bristol HQ.

Opportunities for professional development and career progression.

Supportive and collaborative work environment.

If you're an organised and customer-focused professional looking for your next step in the travel insurance sector, we'd love to hear from you.

Contact: Kas Morgan - CPS Group

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