Travel Assistant Manager

Lincolnshire Co-op; Quarrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading co-operative as an Assistant Manager in Travel, where you'll create unforgettable experiences for customers. This role combines sales, leadership, and community engagement in a fast-paced environment. Enjoy excellent benefits, including up to 30 days annual leave and a pension scheme, while helping shape memorable journeys for our clients.

Benefits

Up to 30 days annual leave

Pension scheme with up to 12% employer contributions

Generous colleague discount rates

Annual discretionary colleague bonus

Free tea and coffee provisions

Wellbeing initiatives

Opportunities to travel

Qualifications

• At least two years' previous experience in a similar role in the travel industry.
• Experience of leading and inspiring a team.
• Genuine passion for customer experience.

Responsibilities

• Support the smooth day-to-day operation of the branch.
• Organise travel packages including flights and accommodation.
• Drive business through social media and events.

Skills

Customer Service

Team Leadership

Communication

Job description

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About the role:

The role that our Travel teams play in supporting our local communities is an exciting one! From long haul trips of a lifetime, to family friendly breaks, or even romantic getaways, your primary task is to create memories for your customers and make their dreams come true.

As one of our Assistant Managers you will be working within a sociable but fast paced and sales focused environment, where no two days are the same. Working closely as part of your motivated and friendly team, your main role will be to establish the travel needs of your customers and deliver the right products, packages, and destination to make their vision a reality. Your duties will include:

• Working closely with the Travel Branch Manager to support the smooth day-to-day operation of the branch and its administrative processes
• Assisting the branch manager in coaching and developing your colleagues. Setting a high standard for your team and inspiring them to achieve it
• Organising travel packages for customers from start to end, including arranging flights, insurance, accommodation, and the extras that ensure the holiday goes smoothly
• Managing customers' holiday administration, including the collection, and processing of payments
• Helping to drive business through social media and organising events, to help build and maintain relationships with your customers

About You

Due to the sales focused and energized nature of our travel branches, our Assistant Managers need to work with enthusiasm, passion, and initiative. You'll be a role model and point of contact for the team, demonstrating the standards and behaviours that you want to see in your colleagues. You'll also need to show us:

• At least two years' previous experience in a similar role in the travel industry
• Previous experience of leading and inspiring a team, and supporting your colleagues with their career development
• A genuine passion and care for customers and their experience in store, demonstrating excellent customer service in any given situation
• A highly motivated, passionate, and driven manner, you'll be someone who wants to work for a travel agent that really cares for its community
• Confident communication skills, a real people person who is able to offer the quality of service our members and customers expect

Benefits

This is a great opportunity to develop your Travel career and make a difference to the lives of our communities. In addition to working for a growing co-operative business, we offer our colleagues fantastic benefits, including:

• Up to 30 days annual leave (pro-rata) including bank holidays
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Annual discretionary colleague bonus to reward you for your hard work
• Free tea and coffee provisions for all colleagues during rest breaks at work
• Wellbeing initiatives and community engagement opportunities
• Opportunities to travel to exciting new places to experience them first hand. This will support you in being able to sell these destinations to your customers.

Our Travel Consultants also qualify for our profit share incentive scheme, earning commission on everything that is sold. This is in addition to incentive earning opportunities with key suppliers throughout the year.

We are an "Investors in People - Platinum" employer, meaning that we have been recognised as one of the country's top employers, offering progression opportunities to all our colleagues.

INDMP

About Us

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We're proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we're a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on [phone], or alternatively you can email [email protected].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.