Travel Agent Coordinator

Thomas Cook; Cheadle; On-site; GBP 19,000 - 22,000; Full time

Job summary

Join a vibrant team at a forward-thinking travel agency as a Travel Agency Coordinator. This role offers the chance to engage with travel agents, convert enquiries into bookings, and exceed sales targets while providing exceptional customer service. With a focus on positivity and flexibility, you will thrive in a supportive environment that values your contributions. Enjoy a bright office atmosphere filled with smiles and excitement as you elevate your career in the holiday business. This opportunity comes with generous staff discounts, flexible working arrangements, and a comprehensive benefits package designed to support your well-being and work-life balance.

Benefits

Flexible Working

Generous Staff Discounts

Workplace Pension

Wellness Sessions

Comprehensive Healthcare Plan

Training and Development

Social Events

Enhanced Maternity/Paternity Pay

Qualifications

• Previous experience with travel agents/tour operators is preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Handle enquiries from travel agents and convert them into bookings.
• Exceed sales targets and maintain strong relationships with partners.
• Manage customer feedback and resolve complaints diplomatically.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Self-Driven

Teamwork

Commercial Awareness

Administration Skills

Job description

At On the Beach we are on the lookout for people who are ambitious, keen to learn, want to have fun, are smart and above all bold enough to try new things. As a Travel Agency Coordinator, you will assist the development of our new brand to ensure Classic Package Holidays is a successful and profitable business.

You will ensure all incoming contacts/enquiries from travel agencies are handled in an efficient and timely manner whilst meeting or exceeding all agreed departmental targets for customer service and sales. We need energetic people from all backgrounds who can provide top-class customer service, who can learn quickly and are interested in developing their career in the holiday business. We want you to have fun and show positivity while demonstrating flexibility to the needs of our clients and the business. We trust you to take ownership of the travel agencies and ensure they receive the very best attention possible.

The hours are full time (37.5 hours per week) working shifts typically between the hours of 8am – 8pm Monday – Saturday and 9am – 8pm Sunday. The position has a starting salary up to £19,000 depending on experience + £2 commission per booking. This role is based in Cheadle near Stockport.

What will the role entail?

1. Taking enquiries from a range of Travel Agents from across the UK and converting them into bookings.
2. Achieving and exceeding company, team and individual objectives relating to sales targets, productivity, product knowledge and attendance/punctuality.
3. Build and maintain a strong business relationship with Classic Collection Holidays and On the Beach employees.
4. Building and maintaining great relationships with travel agents and industry partners.
5. Effectively and efficiently handle any administrational and operational queries.
6. Maintain accurate information on the company’s products, commercial campaigns and ancillary services.
7. To exceed the travel agents’ expectations and go the extra mile wherever possible.
8. Ensure bookings that are made are fully realised and booked whilst taking commercial responsibility for the profitability of the booking.
9. Communicating and escalating operational issues and process improvements to the management team.
10. Managing post travel feedback and customer service by dealing with any complaints in a calm and diplomatic manner.

Essential Experience & Skills

1. Previous experience of working with travel agents and/or tour operators is highly preferred.
2. Commercial awareness within the travel industry.
3. Self-driven and results oriented with a positive outlook.
4. Excellent communication and customer service skills.
5. Strong computer and administration skills.
6. Excellent attention to detail.
7. Able to work on own initiative and as part of a team.

This is the place to elevate your career. Come and join a passionate team who strive to provide the best customer experience. We sell holidays, so the office is bright, people smile and we’re always excited! We believe in maintaining a positive work/life balance, so to help out, we offer flexible working, discounts on local amenities. To help you find the time to really relax (as well as helping you become a genuine beach expert) we offer generous staff discounts for your family and friends on our fantastic beach holidays. On top of this we offer workplace pension, wellness sessions, comprehensive healthcare plan, training and development, social events, enhanced maternity/paternity pay…the list goes on.

As an equal opportunities employer, we value diversity and welcome applicants from all sections of the community regardless of gender, ethnicity, disability, and sexual orientation.

You will be kindly asked to provide your equality information as part of your application process to On The Beach. Any personal equality information given to On the Beach will be handled with the utmost confidentiality and will only be used for monitoring and identifying improvement areas. All the information disclosed by applicants is stored on our ATS, in line with the General Data Protection Regulation (GDPR) and can only be accessed by selected Human Resources team members.