Travel Agent Assistant Manager

Hays Travel Ltd; Whitley Bay; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency, Hays Travel, is seeking an Assistant Manager to support branch operations and enhance team performance. The ideal candidate will have a strong background in travel consultancy, leadership capability, and a passion for customer service. This role offers opportunities for growth and rewards a drive for sales.

Benefits

Uncapped bonus potential

Exclusive discounts on personal holidays

Educational trips & travel opportunities

Health care plan

Training programmes & clear progression paths

Loyalty awards and referral bonuses

Supportive team culture

Qualifications

• Minimum 2 years’ experience as a Travel Consultant with a strong sales record.
• A natural leader who can coach and inspire a team.
• Customer-focused with a positive, can-do attitude.

Responsibilities

• Support the Branch Manager in the day-to-day running of the branch.
• Drive team performance to achieve individual and collective sales targets.
• Provide hands-on coaching, support, and motivation to your team.

Skills

Sales motivation

Customer service

Team leadership

Travel product knowledge

Job description

Are you a travel professional ready to take the next step in your career? AtHays Travel, the UK’s largest independent travel agency, we put people first—customers and colleagues alike. We’re passionate about holidays, driven by our coreSMILE values: Supportive, Motivational, Innovative, Loyal, Excellent.

We’re now looking for anAssistant Managerto help lead one of our dynamic branches. If you’re enthusiastic about travel, motivated by sales, and experienced in coaching others, we want to hear from you!

What You’ll Do:

• Support the Branch Manager in the day-to-day running of the branch
• Drive team performance to achieve individual and collective sales targets
• Provide hands-on coaching, support, and motivation to your team
• Deliver exceptional customer service and product knowledge
• Represent the branch at local events and promote offers via social media
• Achieve personal sales and development goals while helping your team grow

What We’re Looking For:

• Minimum 2 years’ experience as a Travel Consultantwith a strong sales record
• A natural leader who can coach and inspire a team
• Customer-focused with a positive, can-do attitude
• Passionate about travel with excellent product knowledge
• Organised, reliable, and ready to take initiative

(If you don’t meet the experience requirement, check out ourNew to Travel Opportunitiesinstead.)

Why Work with Us?

• Uncapped bonus potential
• Exclusive discounts on personal holidays
• Educational trips & travel opportunities
• Health care plan, eyecare vouchers & shopping discounts
• Training programmes & clear progression paths
• Loyalty awards and referral bonuses
• Smile Rewards Mastercard – earn daily & monthly incentives
• A supportive, uplifting team culture

Ready to take off on your next career journey with Hays Travel?
Apply nowand bring your passion for travel to a role where no two days are the same.