Travel Advisor - South/South East Asia

Travel Trade Recruitment; London; Hybrid; GBP 33,000 - 40,000; Full time

Job summary

An established industry player is seeking a passionate travel consultant to create unforgettable experiences in South and Southeast Asia. This role involves working within a dedicated team, focusing on customer satisfaction and building long-term relationships. With a supportive training program and opportunities for personal growth, you will be equipped to meet challenging booking targets while enjoying a vibrant work culture. If you're eager to share your love for travel and help others explore the world, this is the perfect opportunity for you.

Benefits

Two-week familiarisation trip per year

Annual personal flight allowance

23 days holiday plus statutory holidays

Day off for your birthday

3% Pension Contribution

Employee Assistance platform

Regular team lunches and socials

Qualifications

• 2-3 years of sales experience in the travel industry focusing on South/Southeast Asia.
• Strong communication skills with a customer-focused approach.

Responsibilities

• Provide top-class service to clients while meeting booking targets.
• Collaborate with the Travel Team to enhance service and product offerings.

Skills

Communication Skills

Sales Experience

Customer Service

Organizational Skills

Knowledge of South and Southeast Asia

Job description

Do you have up to 3 years experience tailor making holidays to South and/or Southeast Asia?

We are working with a niche company who are looking for someone to join their team, someone who has a real passion for this part of the world.

JOB PURPOSE

Help customers have a genuine travel experience as part of their holidays in South and Southeast Asia.

MAIN ROLES & RESPONSIBILITIES:

• Working within an experienced Travel Team to provide top-class service that builds upon clients' understanding of their needs.
• Use the framework of the sales process to create an adventure, communicate the value, build excitement, and provide reflection. You will be expected to meet top-level (challenging) booking targets while receiving excellent customer satisfaction scores & developing long-term relationships that ensure clients return for future holidays and generate referrals.

SECONDARY RESPONSIBILITIES:

• Work with the rest of the Travel Team to improve the service provided.
• Help the Product Team to improve the holiday 'product' provided.
• Support the marketing teams to produce content.
• Build relationships with our Travel Agent partners.

POSITION REQUIREMENTS:

• A passion for, and strong knowledge of, South and South East Asia - Japan would be a bonus.
• Relevant travel industry sales experience, ideally with 2-3 years of selling holidays to South and/or South East Asia.
• A desire to focus on sales within your medium-term career progression.
• Natural communication skills, with an ability to build relationships.
• Excellent telephone communication skills.
• A customer-focused approach.
• A positive and energetic outlook, with a willingness to put yourself out of your comfort zone.
• Good organisation skills.
• Good general literacy.
• A desire to learn and be proactive in doing so.
• A passion for providing something extraordinary.

TRAINING THAT WILL BE GIVEN:

• The job will start with a month's intensive training, focusing on the company sales process and helping our customers push their comfort zones and have a holiday adventure.

THE PACKAGE:

Salary will depend on the level of experience but will fall within the below range:

£33-40k + up to £4.2k Team Bonus

• One two-week familiarisation trip per year.
• Annual personal flight allowance to one of our destinations.
• 23 days holiday each full calendar year, in addition to the usual statutory holidays.
• A day off for your birthday.
• Pension Contribution of 3%.
• Employee Assistance platform with access to free GP and counselling services, an optional healthcare plan, and discounted shopping.
• Regular team lunches and socials.

WORK HOURS:

9-5.30 Monday to Friday, with the following stipulations:

• Work one Saturday in eight with a weekday off in lieu.
• Hybrid - 4 Days office, 1 day wfh.