Travel Advisor (1225)

Womble Bond Dickinson; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Part time

Job summary

A reputable law firm in Newcastle upon Tyne is seeking a part-time Travel Advisor. In this role, you will manage travel bookings for employees and handle various administrative tasks within a supportive team. Ideal candidates will have experience in customer service and strong IT skills, and will be part of a dynamic finance department. The firm offers a competitive salary and a flexible benefits package.

Benefits

Flexible benefits package

Health and wellbeing initiatives

Qualifications

• Customer service experience in a fast-paced corporate environment.
• Experience in booking travel is desirable but not required.
• Ability to manage your own workload.

Responsibilities

• Handle employees' travel needs from first enquiry to completion.
• Manage bookings for hotels, rail, and flights.
• Support the wider team and manage the inbox.

Skills

Customer service experience

Strong IT skills

Microsoft Office (Outlook & Excel)

Problem-solving skills

Job description

We are looking for a Travel Advisor to join our team in Newcastle, on a part-time basis. The role is 21 hours per week, over 3 days. We do require somebody who is available on a Monday, but we can be flexible on the other 2 days worked.

In this busy and varied role, you will be involved in a broad range of tasks, from booking internal employees' travel, to dealing with any complaints or issues that may arise when employees are travelling on business. Sitting within Womble Bond Dickinson's finance department, you will report to the Travel Supervisor whilst working alongside our small travel team who manage all travel requirements for the firm.

The role will involve looking after employees' travel needs from first enquiry to the completion of travel. You will be dealing with a range of bookings from hotel reservations, to rail and flights. In the role, you will be required to determine our employees' travel needs and advise them as appropriate on destinations, modes of transportations, travel dates, costs, and accommodations, helping build complex and personalised travel itineraries.

Your days will be spent supporting the wider team, managing our inbox, dealing with invoices and queries, and liaising with internal stakeholders. Find out more about our Responsible Business initiatives here, including our net zero goals, local community engagement, and social inclusion.

To be successful in the role, you must have customer service experience in a fast-paced corporate environment and ideally have experience in booking travel. Previous experience of working within corporate travel, or experience with fare systems in particular, is desirable. Equally as important are the skills you will bring to the role; strong IT skills are a must, along with a meticulous and detailed approach. In keeping with our culture, you'll need to be supportive to colleagues and demonstrate a flexible and helpful attitude.

In addition, you'll be professional and pragmatic with a naturally inquisitive nature. We're looking for a problem-solver who uses common sense to reach a satisfactory conclusion. To be successful in the role, you will need as a minimum:

• Experience using Microsoft Office Packages, such as Outlook & Excel.
• Proven experience working in a fast-paced, admin-based or customer service role. Experience in travel booking is desirable but not essential.
• Demonstrable experience managing your own workload.

We continually work hard to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits! As signatories to the Mindful Business Charter, it's essential to us that our people are able to maintain healthy and happy lives, both in and out of work.

We have a number of resources and initiatives designed to support health and wellbeing, and we're very happy to talk flexible working. Through our DEI initiatives, we create an environment in which difference is valued. We have a Diversity, Equity, and Inclusion Group, led by our Board Sponsor, which works with our colleague networks.

We encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities, and sexual orientations. Alongside a competitive salary, you'll receive a flexible benefits package so you can choose and vary the benefits that matter most to you.