Travel Advisor

KILROY International A/S; West of England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Pension

Healthcare insurance

Travel benefits

Staff association and social events

Job summary

KILROY is seeking a Travel Advisor for our Bristol office. The role centers on delivering outstanding customer service and turning customers' travel dreams into reality within an international team.

Working hours are 37.5 per week, Monday–Friday, and success comes from teamwork, meeting sales goals, and a customer-focused culture. Fluency in English and a passion for travel are essential.

Qualifications

• Fluent in English – both reading and writing.
• Solid travel experience (e.g., backpacking, gap year, working holiday).
• Record of accomplishments in sales or customer service is preferred.

Responsibilities

• Deliver outstanding customer service and help customers' travel dreams come true.
• Work in a team where each member has a personal sales budget and goals, while prioritizing teamwork and customer centricity.

Skills

Fluent English

Sales experience

Customer service

Travel experience

Job description

If you’re looking to work in a fun, international environment where travel is part of everyday life, and you’re passionate about sales and customer service, this could be the perfect opportunity for you!

About KILROY

KILROY is your go-to travel brand for young-minded people, looking for life-defining adventures anywhere in the world. We've always believed that travel has the power to shape people, and people have the power to shape the world. We help break down borders, shift perspectives, and open minds. Whether it’s through shared adventures, meaningful cultural experiences, or stepping out of your comfort zone, a journey with KILROY is a step toward a more connected, curious, and open-minded world.

Our story started back in 1946, when in post-war Scandinavia, student travel organisations laid the foundation for what would later become KILROY. Today, we’re market leaders in Belgium, Denmark, Finland, Iceland, Norway, Sweden, the Netherlands, and the UK. KILROY is part of The Kilroy Group, which includes 7 brands (BENNS, Education Abroad, ISIC, Jysk Rejsebureau, KILROY, MyPlanet, and Winberg Travel). Together, we’re more than 400 passionate travel professionals across Europe, generating a total turnover of £170m in 2024.

Our centrally located shops and offices are where travel dreams come true. This is where we meet customers face-to-face and help them plan the kind of adventure they'll never forget. We’re a close-knit team that keeps things relaxed but professional. We support each other, and we care deeply about the trips we create. Everyone here has their own travel journey, and we bring that passion into every conversation. That’s how we bring the power of travel to life — the KILROY way.

About the position

For our office in Bristol, we are recruiting a Travel Advisor to join our fantastic team.

Our office is located on Queens Rd in Clifton, just next to the university. Working hours are 37.5 hours per week and we are open Monday – Friday.

The primary role as Travel Advisor is to deliver outstanding customer service and making our customers' dreams come through. The KILROY Way!

You will be part of a Team where everyone works with an individual sales budget and goals, while still focusing on teamwork and customer centricity.

What we are looking for in a successful candidate and future team member:
We are looking for someone who is a natural people-person, full of energy and enthusiasm. Someone who lifts the spirits of those around them and makes the team better just by being part of it. You like having fun, are positive, always smiling, and radiate a 'yes-can-do' attitude. Your presence inspires confidence and joy, and you thrive in a dynamic, customer-focused environment.

About you

We have high expectations of you — just as you should have of us! In addition to a personal passion for travel (like the rest of us), we’re looking for someone who:

• Loves to travel and explore the world!
• Is full of energy and enthusiasm, naturally uplifting those around them
• Is ambitious and goal-oriented
• Understands and embraces the sales aspect of the role
• Is responsible, organised, and able to work independently
• Is committed and willing to go the extra mile when needed
• Can remain calm under pressure and manage multiple tasks
• Is eager to learn and grow
• Is outgoing with strong communication skills
• Thrives in a high-performance culture and takes ownership of personal development
• Brings a can-do attitude and a positive mindset to every challenge
• Inspires confidence and joy through their presence and interactions
• Enjoys working in a dynamic, customer-focused environment where fun and professionalism go hand in hand

Experience we are looking for

• Solid travel experience (especially backpacking/gap year/working holiday), ideally across multiple continents
• Record of accomplishments in sales or customer service experience is preferred
• Fluent in English – both reading and writing

We offer

• Passionate and driven colleagues in a relaxed, but professional, international working environment
• A meaningful job – where “Power of travel” is “key”
• Onboarding program and continuous individual training and development
• Competitive salary, bonus, pension, and healthcare insurance as well as various benefits including travel benefits
• Active staff association with great focus on social events and activities