Trauma & Orthopaedics Patient Pathway Coordinator

Epsom and St Helier University Hospitals NHS Trust; Carshalton; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare organization in Carshalton is seeking a full-time Patient Pathway Coordinator to provide administrative support in the Trauma & Orthopaedic department. The ideal candidate will have strong organizational skills, attention to detail, and previous healthcare experience. Responsibilities include managing patient pathways and scheduling appointments. This is a 12-month maternity cover role, located at St Helier Hospital.

Qualifications

• Experience in administrative roles, preferably within healthcare.
• Excellent customer service orientation and patient-focused approach.
• Ability to work in a team and independently.

Responsibilities

• Supporting the trauma & orthopaedic department with patient pathways.
• Managing scheduling of hospital appointments.
• Providing clerical support in a clinical setting.

Skills

Advanced communication skills

Organisational skills

Attention to detail

Problem solving skills

Experience with PAS IT system

MS Excel knowledge

Job description

A Vacancy at Epsom and St Helier University Hospitals NHS Trust.

MATERNITY COVER - 12 MONTHS CONTRACT /SECONDMENT

Base: St Helier Hospital

Working hours: Monday - Friday 8am - 4pm / 9am - 5pm

We are looking for an experienced administrator to join our friendly fracture clinic administration team within the Trauma & Orthopaedic department. This role will be based at St Helier Hospital.

The post holders will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment and discharge.

To provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

Trauma & Orthopaedic Patient Pathway Coordinator Band 4

We have an exciting opportunity for an exceptional candidate to join the Epsom & St Helier’s Trauma & Orthopaedic administrative team.

The successful candidate will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. They will be able to demonstrate advanced communication and organisational skills, be able to use their own initiative and show problem solving skills. Excellent attention to detail and a passion for patient care is essential.

Based in T & O, the post holder will be the point of contact for all fracture clinic administrative and clerical issues relating to a patient’s fracture pathway whilst under the orthopaedic services care, tracking and booking orthopaedic appointments. To provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensures that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. They must ideally have PAS IT system and MS Excel knowledge.

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

1 x full-time position available.

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

This advert closes on Sunday 14 Sep 2025