Trauma-Informed Domestic Abuse Hotline Advisor

Southern Domestic Abuse Service; Havant; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Enhanced DBS

Job summary

Stop Domestic Abuse in Havant is seeking an IDVA/Outreach worker to provide high-quality support to referrals, contact clients, assess risk and needs, and upload information to our secure case management system. The post is permanent, 32.5 hours per week, Monday–Friday with a rota and requires an enhanced DBS.

We welcome applicants from BAMER communities under-represented in our organisation. Appointment will be on merit.

Qualifications

• Experience taking referrals and contacting clients with a focus on risk and needs assessment.
• Ability to upload case information to a secure management system and maintain data quality.
• Comfort with assertive engagement techniques to maximise service uptake.

Responsibilities

• Take referrals and contact clients, conducting Risk Assessments and a holistic needs assessment, uploading information to our secure case management system and identifying the most suitable service for each individual.
• Use assertive engagement techniques to address concerns and maximise uptake of support services.
• Coordinate with IDVA and Outreach services to allocate clients based on needs and risk.
• Provide immediate safety advice when necessary.
• Contact individuals referred to HRDA meetings to explain the process, gather information and relay outcomes.
• Follow up after meetings to feed back outcomes.

Job description

Stop Domestic Abuse in Havant is seeking an IDVA/Outreach worker to provide high-quality support to referrals, contact clients, assess risk and needs, and upload information to our secure case management system. The post is permanent, 32.5 hours per week, Monday–Friday with a rota and requires an enhanced DBS.

We welcome applicants from BAMER communities under-represented in our organisation. Appointment will be on merit.