Domestic Abuse Advice Line Worker

Southern Domestic Abuse Service; Havant; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Enhanced DBS

Job summary

Stop Domestic Abuse in Havant is seeking an IDVA/Outreach worker to provide high-quality support to referrals, contact clients, assess risk and needs, and upload information to our secure case management system. The post is permanent, 32.5 hours per week, Monday–Friday with a rota and requires an enhanced DBS.

We welcome applicants from BAMER communities under-represented in our organisation. Appointment will be on merit.

Qualifications

• Experience taking referrals and contacting clients with a focus on risk and needs assessment.
• Ability to upload case information to a secure management system and maintain data quality.
• Comfort with assertive engagement techniques to maximise service uptake.

Responsibilities

• Take referrals and contact clients, conducting Risk Assessments and a holistic needs assessment, uploading information to our secure case management system and identifying the most suitable service for each individual.
• Use assertive engagement techniques to address concerns and maximise uptake of support services.
• Coordinate with IDVA and Outreach services to allocate clients based on needs and risk.
• Provide immediate safety advice when necessary.
• Contact individuals referred to HRDA meetings to explain the process, gather information and relay outcomes.
• Follow up after meetings to feed back outcomes.

Job description

This post is open to female applicants as being female is deemed to be a geniune occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Main purpose and scope of the job

Stop Domestic Abuse is a trauma informed organisation, the work we do to support those affected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

To provide a high quality support service to Stop Domestic Abuse’s IDVA and Outreach Service. This will include taking referrals, contacting clients and identifying risk and needs and uploading information to our secure case management system.

• MAIN PURPOSE AND SCOPE OF THE JOB
• Take referrals and contact clients, conducting Risk Assessments and a holistic needs assessment, uploading information to our secure case management system and identifying the most suitable service for each individual.
• To use assertive engagement techniques and address concerns of people referred to maximise take up of the support services.
• To contact individuals referred to the HRDA (High Risk Domestic Abuse) meetings to explain the process, gather information and ascertain what the individual wants shared within the meeting. To also contact them following the meeting to feed back the outcomes.
• To allocate clients to IDVA and Outreach services as appropriate, based on needs and risk.
• To provide immediate safety advice when necessary

Available Posts:

Havant:
Reference Number: STOPDA935
Contract Type: Permanent
Hours Per Week: 32.5 (Working within Monday - Friday 9:00am - 6:00pm on a rota basis)

We particularly welcome applicants from BAMER communities that are currently under-represented in our organisation.

Appointment will be on merit alone.

An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.