Transportation Specialist, ATS Linehaul

Amazon; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Trans Ops Specialist, where you'll play a crucial role in ensuring smooth transportation operations. This dynamic position involves managing relationships with vendors and carriers, analyzing data trends, and driving customer experience improvements. You'll be at the heart of decision-making, resolving issues in real-time and enhancing operational efficiency. With a focus on communication and problem-solving, you will help streamline processes and ensure timely deliveries, making a significant impact on the company's ability to serve its customers effectively.

Qualifications

• Bachelor's degree in a quantitative/technical field required.
• Experience with data extraction and analysis essential.

Responsibilities

• Manage relationships with vendors and carriers to ensure timely deliveries.
• Analyze data trends and drive improvements in customer experience.

Skills

Data Analysis

Communication Skills

Problem Solving

Logistics Knowledge

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Engineering

Bachelor's Degree in Statistics

Tools

Excel

SQL

Access

Job description

TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India, and EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all stakeholders informed on the proceedings. Along with this tactical problem solving, TOC is also tasked with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This involves network monitoring and significant analysis of network data.
Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Purview of a Trans Ops Specialist

A Trans Ops Specialist at TOC facilitates the flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves potential issues impacting customer experience and business continuity. The role covers two verticals – Inbound and Outbound operations.

Inbound Operations involves managing Vendor/Carrier/FC relationships, ensuring freight is picked-up on time and delivered to FCs as scheduled. The Trans Ops Specialist addresses issues during the lifecycle from pick-up to delivery.

Outbound Operations involves managing FC/Carrier/Carrier Hub relationships, ensuring trucks leave the FC to deliver customer orders as promised. The specialist addresses issues during the freight’s journey from FC to customer.

The role requires timely issue resolution through research, querying internal tools, and real-time decision-making. Candidates should understand logistics basics, analyze data, notice trends, and drive customer experience improvements without compromising on time. Clear communication and process improvement ideation are essential.

Responsibilities include, but are not limited to:

1. Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
2. Ability to extract data from various databases (Excel, Access, SQL) and perform ad hoc analysis.
3. Developing and understanding performance metrics to drive results.
4. Scoping business and functional requirements for Amazon tech teams to enhance software tools.
5. Understanding business impacts of trends and making data-driven decisions.
6. Escalating issues systematically and following through on resolutions.
7. Working within time constraints to meet critical business needs.
8. Excellent verbal and written communication, including creating weekly summaries and presenting findings.
9. Providing real-time customer experience support in a 24/7 environment.

A day in the life

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About the hiring group

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Job responsibilities

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BASIC QUALIFICATIONS

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics
• Experience with Excel

PREFERRED QUALIFICATIONS

• Experience in SQL

Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. If your region isn’t listed, contact your Recruiting Partner.

Amazon is an equal opportunity employer, committed to a diverse and inclusive workplace, and does not discriminate based on protected veteran status, disability, or other legally protected categories.