Transport Supervisor

BIDFRESH LIMITED; Stockport; Presencial; GBP 30 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discounts on Bidfresh products

Free parking

Health care cash plan

Counselling support

Pension scheme

Holiday entitlement

Resumo da oferta

Bidfresh Limited in Stockport is seeking a Transport Supervisor to support the Transport Manager in everyday transport operations, ensuring safe, on-time deliveries and efficient use of drivers and fleet.

The role requires strong leadership, planning, and knowledge of transport regulations. You will supervise drivers, maintain vehicle standards, and contribute to high levels of customer service in a fast-paced environment.

Qualificações

• Minimum 2 years' supervisory experience in transport/logistics or distribution.
• Experience supervising drivers and managing daily transport operations.
• Knowledge of transport legislation, compliance requirements, and vehicle operations.
• Experience delivering high standards of customer service.
• Experience working within a fast-paced operational environment.

Responsabilidades

• Assist in the daily planning and management of transport operations to ensure deliveries are safe, efficient, and on time.
• Support route planning considering traffic, vehicle availability, and driver regulations.
• Allocate resources for drivers, vehicles, and equipment.
• Communicate planning decisions and changes to drivers and customers.
• Monitor transport KPIs and service standards.
• Distribute workload fairly among drivers and provide delivery cover when needed.
• Work with the Transport Manager to meet resource and service schedules.

Conhecimentos

Leadership

Planning

Communication

People management

Problem solving

Time management

Numeracy

Microsoft Office

Data analysis

Ferramentas

Microsoft Office

Transport systems

Telematics

Descrição da oferta de emprego

About the role

Transport Supervisor

R Noone & Son Ltd

Job Title

Transport Supervisor

Reports To

Transport Manager

Location

R Noone & Son Ltd

Job Purpose

The Transport Supervisor is responsible for supporting the Transport Manager in the day-to-day operation of the transport department, ensuring efficient route planning, legal compliance, excellent customer service, and effective management of drivers and fleet resources. The role plays a key part in delivering operational excellence while maintaining the highest standards of safety, service, vehicle compliance, and team performance.

Key Responsibilities

Transport Operations

• Assist in the daily planning and management of transport operations to ensure customer deliveries are completed safely, efficiently, and on time.
• Support route planning activities, taking into account traffic conditions, vehicle availability, customer requirements, and driver regulations.
• Allocate resources effectively, ensuring the efficient deployment of drivers, vehicles, and equipment.
• Communicate planning decisions and operational changes promptly to drivers, customers, and relevant departments.
• Monitor daily transport performance against agreed KPIs and service standards.
• Distribute additional work fairly and effectively amongst returning drivers.
• Provide delivery cover assistance where required to support business continuity.
• Work closely with the Transport Manager to ensure resource requirements and service schedules are met.

Driver Supervision & Team Leadership

• Supervise, motivate, and support drivers to maximise individual and team performance.
• Conduct driver briefings and ensure all team members understand company policies, procedures, and legal requirements.
• Coach and develop employees, identifying training and development needs where appropriate.
• Assist with employee inductions, ongoing training, and performance management activities.
• Support the management of attendance, conduct, and performance issues in line with company procedures.
• Promote a positive, professional, and safety-focused working culture.

Fleet Compliance & Vehicle Management

• Ensure all vehicles and transport equipment are maintained in a safe and roadworthy condition.
• Monitor vehicle inspections, MOT schedules, servicing requirements, and defect reporting processes.
• Ensure all fleet-related legal and company standards are met or exceeded.
• Support the reduction of driver-related incidents and vehicle damage through effective supervision and coaching.
• Maintain high standards of vehicle presentation and cleanliness at all times.

Health, Safety & Compliance

• Ensure compliance with all relevant transport legislation, including Driver Hours, Working Time Directive, Road Transport Regulations, and Health & Safety requirements.
• Complete and monitor all required operational and compliance checks.
• Ensure standards of cleanliness, hygiene, food safety, and operational safety are consistently maintained.
• Escalate compliance concerns or operational risks promptly to management.
• Promote safe working practices and ensure employees operate within legal and company guidelines.

Customer Service

• Build and maintain effective relationships with customers and internal stakeholders.
• Resolve operational issues, delivery failures, damaged goods claims, and customer concerns in a professional and timely manner.
• Assist with customer queries and complaints, ensuring accurate records and follow-up actions are completed.
• Work collaboratively with other departments to ensure service levels are achieved and exceeded.

Administration & Reporting

• Maintain accurate transport records and operational documentation.
• Produce and analyse transport-related reports and performance data.
• Ensure all electronic and written records are completed accurately and within required timescales.
• Monitor company assets including cages, pallets, equipment, and stock movements to minimise losses and control costs.
• Support transport audits and compliance reviews.

Management Cover

• Deputise for the Transport Manager during periods of absence.
• Support management in ensuring adequate operational cover and resolving issues in a timely manner.
• Assist with transport planning, fleet management, compliance, and team supervision responsibilities as required.

General Responsibilities

• Promote the values, FRESH standards, and reputation of R Noone & Son at all times.
• Adhere to all company policies, procedures, and codes of conduct.
• Maintain confidentiality where appropriate.
• Keep up to date with developments in transport legislation and industry best practice.
• Demonstrate flexibility to meet the changing needs of the business.
• Carry out any other reasonable duties commensurate with the role.

Person Specification

Essential Experience

• Minimum 2 years' supervisory experience, preferably within a transport, logistics, or distribution environment.
• Experience supervising drivers and managing daily transport operations.
• Knowledge of transport legislation, compliance requirements, and vehicle operations.
• Experience delivering high standards of customer service.
• Experience working within a fast-paced operational environment.

Essential Skills

• Strong leadership and people management skills.
• Excellent planning and organisational abilities.
• Effective verbal and written communication skills.
• Ability to motivate, coach, and develop team members.
• Strong problem-solving and decision-making capability.
• Ability to prioritise workload and work to deadlines.
• Good numeracy and administrative skills.
• Proficient in Microsoft Office and transport-related systems.
• Ability to analyse and interpret operational data.

Desirable

• CPC qualification or working towards CPC.
• Experience within foodservice or multi-drop distribution operations.
• Knowledge of transport management systems and telematics platforms.

Key Performance Measures

Success in this role will be measured through:

• On-time delivery performance.
• Customer service levels and complaint resolution.
• Driver performance and engagement.
• Transport compliance audit results.
• Vehicle inspection and maintenance compliance.
• Reduction in driver-related incidents and accidents.
• Transport cost control and resource utilisation.
• Attendance and employee retention levels.
• Achievement of operational and service KPIs.

About us

The Bidfresh journey

We’re Bidfresh. A fast growing team of fresh food experts in a collection of regional businesses across the UK. We’re a big business with big ambitions. We succeed by focusing on the detail. By going the extra mile to find the best products. By building relationships with our partners. And by going further to support our teams to develop and grow. Our work is full of excitement, care and a big sense of achievement. And our ‘Fresh’ values guide the way. Make our journey, your journey, and take your first small steps towards a big career adventure.

Rewards and benefits

We’ve created a benefits package that is designed to support you and reward your hard work. Every employee (subject to completion of probation) is automatically entitled to:

• Discounts: Save on Bidfresh products, high street shopping, travel, and cinema tickets
• Free parking: Free parking at our sites
• Health care cash plan: Access to a health care cash plan
• Confidential support and counselling: Access to free confidential support and counselling
• Pension scheme: Access to a pension scheme
• A minimum of 30 days holiday entitlement