Transport Solutions Assistant

5 Star Recruitment; Nottingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in Nottingham is looking for a Transport Solutions Assistant to support the delivery of specialized transport services for clients. The role involves monitoring performance, ensuring compliance with safety measures, and managing contract costs effectively. Candidates should have an NVQ level 2 in business management and experience in customer-focused delivery, making this an opportunity to proactively assist vulnerable users in the community.

Qualifications

• Experience in customer-focused delivery.
• Understanding of specialist transport services for clients with difficulties.
• Ability to respond sensitively to customer concerns.

Responsibilities

• Support delivery of specialized transport services.
• Monitor contract performance and compliance.
• Procure and evaluate ad-hoc transport solutions.

Skills

Customer Care

Data Analysis

Problem-Solving

Education

NVQ level 2 in business management

Tools

IT Systems

Job description

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Transport Solutions Assistant, Nottingham

Client: 5 Star Recruitment

Location: Nottingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 3b1a044d9c7f

Job Views: 12

Posted: 17.06.2025

Expiry Date: 01.08.2025

Job Description:

Key Responsibilities

• Support the delivery of specialised transport services, including home to school transport, Youth offending, CFCS, Adult Social Care, and Respite short breaks for clients.
• Monitor contract performance through site visits and investigate issues reported by service users or clients.
• Ensure compliance with safeguarding and child protection measures.
• Procure and evaluate ad-hoc transport solutions for client departments.
• Evaluate Direct Travel Assistance Payments (DTAP) to parents and carers.
• Review and analyse contract performance and assist in service reviews and efficiency savings, including site visits across the County.
• Identify savings by converting ad hoc contracts to longer-term contracts through efficient procurement.
• Ensure all service users have a certified Transport Care Plan, liaising with care professionals and schools.
• Assess service development opportunities with colleagues, clients, and stakeholders.
• Use bespoke software to maintain accurate financial and client information and generate reports.
• Verify payments to suppliers and clients and monitor revenue.
• Support Transport Officers and deputise when required.
• Deal directly with clients and suppliers with high customer care standards.

Key Accountabilities

• Action transport requests timely.
• Ensure all service users are treated according to the Customer Care Policy.
• Operate contracts according to specifications and resolve issues.
• Provide safe transport protecting vulnerable users.
• Deliver transport solutions within budget.
• Offer parents alternative transport options that meet their needs and value for money.
• Manage contracts efficiently and identify savings opportunities.
• Investigate and communicate service efficiencies to stakeholders.
• Manage contract costs effectively.
• Transport service users safely and professionally, meeting their needs.
• Provide accurate and timely budget information to client departments.
• Ensure prompt payments to suppliers and efficient revenue recording.
• Maintain high-quality, reliable service standards.
• Ensure client satisfaction with the service.

Person Specification

Education and Knowledge

• NVQ level 2 in business management or equivalent.
• Experience in customer-focused delivery.
• Understanding of specialist transport services, especially for those with learning or physical difficulties.
• Knowledge of home to school transport policies and safeguarding issues.
• Ability to analyse and interpret data.
• Knowledge of Nottinghamshire and surrounding areas.
• Understanding of the Council's transport services role.
• Ability to respond sensitively to customers' emotional concerns or conflicts.

Experience

• Experience in verbal and written communication with customers, partners, and teams.
• Experience in a transport-related environment, understanding timetables and vehicle operations (desirable).
• Good understanding of IT systems, including technical systems.

Personal Skills and Competencies

• Commitment to excellent customer care.
• Efficiency and effectiveness, seeking service improvements.
• Effective planning and resource use to meet objectives.
• High accuracy in financial and operational reporting.
• Decision-making and problem-solving skills.
• Ability to work independently and as part of a team.
• Commitment to safety and respectful treatment of all.