Transport Services Manager

Integrated Care System; Hemel Hempstead; On-site; GBP 50,000 - 57,000; Full time

Job summary

A regional healthcare trust is seeking a Transport Services Manager to oversee the in-house transport function. Responsibilities include managing transport staff, ensuring efficient service delivery, and compliance with health and safety regulations. Candidates must have strong leadership and communication skills, relevant certifications, and experience in healthcare settings. This full-time role offers an annual salary between £50,008 and £56,908.

Qualifications

• Clean full UK driving licence required.
• Experience in NHS or healthcare setting.
• Experience improving services or processes.

Responsibilities

• Manage and lead the in-house transport team.
• Ensure effective operation of the Transport Helpdesk.
• Promote inclusion and a customer-centred service culture.

Skills

Excellent communication and organisational skills

Leadership

Time management

Planning and prioritisation

Knowledge of quality frameworks

Education

Further training or certification in transport or fleet management

Knowledge of transport/fleet operations

Tools

MS Office

Transport software systems

Job description

Go back Hertfordshire Partnership University NHS Foundation Trust

Transport Services Manager

The closing date is 17 August 2025

To professionally lead and manage the Trust's in-house transport function (HPFT Courier Transport Services), ensuring efficient and high-quality service provision to all users. This includes oversight of transport staff, fleet, helpdesk functionality, service development, and financial and operational performance in line with Trust strategies.

All staff should comply with the Trust's Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.

Main duties of the job

Operational

• Manage and lead the in-house transport team.
• Ensure the effective and efficient operation of the Transport Helpdesk, including out-of-hours coverage.
• Manage all fleet and associated resources, ensuring safety, availability and performance.
• Promote an inclusive, environmentally conscious and customer-centred service culture.
• Ensure compliance with health and safety legislation and Trust policies.
• Deliver and monitor staff training programmes and competencies.
• Ensure accurate data collection and reporting to support service improvement.
• Participate in the Trust's on-call rota as required.

Leadership and Staff Management Responsibility

• Lead, supervise and support all transport staff.
• Conduct appraisals, set objectives, manage training and performance.
• Develop a positive team culture and promote wellbeing.
• Manage allocated transport budgets, monitor expenditure, and report financial performance.
• Consult regularly with the Head of Operations and make efficiency recommendations

About us

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.

Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Job responsibilities

Operational

• Manage and lead the in-house transport team.
• Ensure the effective and efficient operation of the Transport Helpdesk, including out-of-hours coverage.
• Manage all fleet and associated resources, ensuring safety, availability and performance.
• Promote an inclusive, environmentally conscious and customer-centred service culture.
• Ensure compliance with health and safety legislation and Trust policies.
• Deliver and monitor staff training programmes and competencies.
• Ensure accurate data collection and reporting to support service improvement.
• Participate in the Trust's on-call rota as required.

Leadership and Staff Management Responsibility

• Lead, supervise and support all transport staff.
• Conduct appraisals, set objectives, manage training and performance.
• Develop a positive team culture and promote wellbeing.
• Manage allocated transport budgets, monitor expenditure, and report financial performance.
• Consult regularly with the Head of Operations and make efficiency recommendations.

Service Development and Improvement

• Promote innovation and continuous improvement in service delivery.
• Contribute to Trust policy development in transport and logistics.
• Establish sustainable transport initiatives in line with Trust strategy.

Communications

• Liaise with stakeholders to negotiate service expectations and manage issues.
• Use written reports, email, meetings and verbal communication to relay sensitive and operationally critical information.
• Ensure confidentiality, accuracy, and professionalism in all communication.

Additional Information:

Physical Skills

• Proficient in IT systems including MS Office; ability to operate transport software systems.
• Clean full UK driving licence required*

Physical Effort

• Site-based and vehicle inspections; manual handling of equipment on occasion
• Travel required across Trust sites.

Mental Effort

• Frequent requirement for concentration; responding to urgent and complex operational issues.

Emotional Effort

• Occasional exposure to distressing situations; managing conflict, performance concerns.

Working Conditions

• Office and vehicle environments; requires flexibility for on-call and out-of-hours support.

Health and Safety

• The post holder has a duty of care to themselves and to others with whom they come into contact in the course of their work as laid down in the Health and Safety at Work Act 1974 and any subsequent amendment or legislation.

Person Specification

QUALIFICATIONS/EDUCATION/TRAINING

• Knowledge of transport/fleet operations
• Further training or certification in transport or fleet management

PREVIOUS EXPERIENCE

• Working with senior management
• NHS or healthcare setting
• Budget control
• Database use
• Team-based operations
• Experience improving services or processes

SKILLS/KNOWLEDGE/ABILITY

• Excellent communication and organisational skills
• Time management
• Leadership
• Staff supervision
• Planning and prioritisation
• Knowledge of quality frameworks

COMMUNICATION SKILLS

• Clear verbal and written communication
• Ability to engage with stakeholders at all levels
• Report writing and conflict resolution experience

ANALYTICAL SKILLS

• Database maintenance and performance reporting
• Experience using data to drive improvement

PHYSICAL SKILLS

• Clean UK driving licence
• Familiarity with fleet software or tracking systems

PHYSICAL EFFORT

• Office and site-based
• Some lifting or handling of equipment

MENTAL EFFORT

• Frequent concentration
• Interruptions and urgent tasks

EMOTIONAL EFFORT

• Exposure to challenging situations

ADDITIONAL INFORMATION

• Upholds Trust values
• Proactive
• Target-driven
• Flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Hertfordshire Partnership University NHS Foundation Trust

£50,008 to £56,908 a yearPer Annum inclusive of 5% HCAS