Transport Service Lead

Cromwell; Leicester; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Enhanced employer pension contribution

Healthcare Cash Plan

Cycle to Work

Employee discounts

Job summary

Cromwell is seeking a Transport Service Lead to champion service excellence across our transport network in the UK. You will lead relationships with carriers and suppliers, drive performance improvements and support procurement decisions, ensuring agile, cost-effective and customer-focused operations.

You will analyse KPI data, manage budgets and collaborate with internal stakeholders to optimise delivery performance while promoting safety and compliance across the network.

Qualifications

• Experience in Transport, Logistics or Account Management.
• Ability to analyse KPI data, budgets and performance metrics.
• Experience working with external carriers or suppliers to raise performance.
• Excellent communication and stakeholder management at multiple levels.
• Self-motivated and able to work independently within a wider team.

Responsibilities

• Lead and manage relationships with transport partners for consistent service.
• Forecast, analyse spend and drive cost-saving initiatives while preserving service.
• Monitor and report transport performance metrics and drive improvements.
• Support transport procurement activities including tenders and negotiations.
• Promote safety and compliance across the transport network through reviews and audits.
• Support systems, processes and projects to improve efficiency and customer experience.

Skills

Transport operations

KPI reporting

Stakeholder management

Communication skills

Independent worker

Job description

As our new Transport Service Lead, you will champion service excellence through the leadership and management of our network of transport partners. Supporting our Shipping and Delivery networks, you will take responsibility for driving network delivery performance, proactively analysing transport operations and implementing solutions that enhance service quality and customer experience.

This is an exciting opportunity to play a key role in shaping the effectiveness of our transport network. Working closely with carriers, suppliers and internal stakeholders, you will lead performance improvement initiatives, support commercial decision-making and ensure our transport operations remain agile, cost-effective and customer focused.

Some of your key responsibilities:

• Lead and manage relationships with our network of transport partners, ensuring consistent service performance and operational agility.
• Support the delivery of the transport budget through forecasting, spend analysis and cost-saving initiatives that maintain service quality.
• Monitor and report on transport performance metrics, identifying trends and driving continuous improvement plans with suppliers.
• Support transport procurement activities, including tenders, bids and commercial negotiations.
• Promote safety and compliance across the transport network through operational reviews, audits and best practice implementation.
• Support transport systems, processes and projects to improve efficiency, standardisation and customer experience across the supply chain.

What do I need to be successful in this role?

• Previous experience within a Transport, Logistics or Account Management environment.
• Strong understanding of transport operations, delivery models and customer service requirements.
• Proven ability to analyse, manage and present KPI, budget and performance data.
• Experience working with external suppliers or carrier networks to improve operational performance.
• Excellent communication and stakeholder management skills, with the ability to influence at multiple levels.
• Self-motivated with the ability to work independently whilst contributing effectively as part of a wider team.

What's in it for me?

• A competitive salary and benefits package.
• The opportunity to make a visible impact across Cromwell’s logistics network and develop your leadership career.
• Enhanced employer pension contribution.
• 22 days annual leave entitlement plus Bank Holidays. We also offer the opportunity to purchase additional annual leave should you need a little extra time.
• Enhanced Maternity & Paternity pay to support you and your family during life’s important moments.
• A company-funded Healthcare Cash Plan, Employee Assistance Programme (EAP), Cycle to Work, Company Sick Pay, employee discounts and discounted Cromwell products.

Who are Cromwell?

No matter where you are in your career – or where you want to be – we're here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we're all individuals with unique backgrounds and personalities, but we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Cromwell has been established for over 50 years and is one of the UK's leading suppliers of industrial tools, maintenance, repair and operational products. We provide our customers with an unrivalled range of products and technical expertise, helping businesses across a wide range of industries operate safely, efficiently and effectively.

Diversity & Inclusion

Our aim is to create an environment that is welcoming to all people and ensures we treat each other and our customers with respect. We value different perspectives, encourage innovation and create a workplace where everyone feels able to contribute, develop and succeed.