Transport Planner: Route Optimization & KPI Focus

XPO TRANSPORT SOLUTIONS UK LIMITED; Watford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holidays

Pension

Discounts

Cycle to work

Job summary

XPO TRANSPORT SOLUTIONS EUROPE is seeking a Transport Planner for our Aylesbury site on a full-time, permanent basis. You will coordinate outbound plans, schedule drivers and manage subcontracting to meet delivery times safely and compliantly.

The role emphasizes KPI achievement, data reporting and strong customer service. You will use WTD calendars, monitor tachographs, and work with agency drivers, aiming for accuracy under pressure.

Qualifications

• Experience in fast-paced transport teams and planning.
• Strong communication with multiple stakeholders.
• Proficiency in MS Excel and Outlook.

Responsibilities

• Control outbound plan and schedule drivers to meet delivery times.
• Maintain accuracy and professionalism in planning.
• Achieve weekly/monthly KPIs set by the business or Customer Service.
• Communicate plan updates to drivers and office staff.
• Identify improvements and contribute to continuous improvement.
• Provide high standards of customer service.
• Assist with WTD, tachograph updates and related admin.
• Manage agency drivers and resolve plan-related queries.

Skills

Transport planning

KPI management

Customer service

Communication

Attention to detail

Tools

Excel

Outlook

Tacho master updates

WTD calendar

Job description

XPO TRANSPORT SOLUTIONS EUROPE is seeking a Transport Planner for our Aylesbury site on a full-time, permanent basis. You will coordinate outbound plans, schedule drivers and manage subcontracting to meet delivery times safely and compliantly.

The role emphasizes KPI achievement, data reporting and strong customer service. You will use WTD calendars, monitor tachographs, and work with agency drivers, aiming for accuracy under pressure.