Transport Planner

TN United Kingdom; Wakefield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Traffic Planner, der für die effiziente Abwicklung von Transportanfragen verantwortlich ist. In dieser spannenden Rolle sind Sie das Bindeglied zwischen Kunden und Fahrern, wobei Sie sicherstellen, dass alle Aufgaben pünktlich und professionell erledigt werden. Sie werden auch für die Datenpflege und die Zuweisung von Aufgaben verantwortlich sein. Wenn Sie eine Leidenschaft für den Kundenservice und eine Fähigkeit zur Problemlösung haben, ist diese Position genau das Richtige für Sie. Werden Sie Teil eines dynamischen Teams, das Wert auf Zusammenarbeit und Sicherheit legt.

Qualifications

• Erfahrung im Kundenservice und in der Kommunikation.
• Kenntnisse in der Verwaltung von Fahrstundenverordnungen.

Responsibilities

• Bearbeiten von Kundenanfragen und Bereitstellung von Angeboten.
• Zuweisen von Arbeitslasten und Anweisungen an Fahrer.
• Durchführung allgemeiner Büroverwaltung.

Skills

Kundenservicefähigkeiten

Mündliche und schriftliche Kommunikationsfähigkeiten

Effiziente Arbeitsweise

Management der Fahrstundenverordnung

Analytische Fähigkeiten

Problemlösungsfähigkeiten

Verhandlungsgeschick

Microsoft Office Kenntnisse

Job description

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Purpose of role:

To contribute to the effective, efficient, and safe operation of the transport office by handling incoming queries, quotes, and tasks for various LGV size vehicles via email and telephone. This includes data entry and other duties to support the business, managing driver teams effectively, and acting in accordance with company procedures, health and safety legislation, and statutory licenses, permits, and permissions.

Skills:

• Excellent customer service skills.
• Excellent oral and written communication skills.
• Ability to work efficiently to ensure timely completion of duties.
• Effective management of Drivers Hours Regulations in line with customer requirements and the Working Time Directive.
• Strong analytical skills with knowledge of route planning, the UK road network, and postcodes to develop economical transport plans.
• Problem-solving skills and ability to work independently when required.
• Strong negotiation skills.
• Proficiency in all Microsoft Office applications.

Duties and responsibilities:

• Handle incoming calls, address customer requests, provide quotes, confirm tasks, and liaise with drivers to ensure successful task completion.
• Promote positive communication among customers, office staff, and drivers.
• Accurate data entry into in-house systems to keep information current and relevant.
• Assign weekly/daily workloads and instructions to drivers.
• Brief drivers on upcoming tasks and daily workloads, and handle updates and issues that arise.
• Participate in the on-call rota.
• Update customers regarding delays or delivery issues.
• Perform general office administration, including filing proof of deliveries.
• Maintain a clean and organized working environment.

Key Behavioural requirements:

• Work with pace and professionalism, demonstrating pride and passion.
• Encourage teamwork and mutual support.
• Promote a safe working environment for all transport staff.
• Ensure fairness and consistency in all work aspects.

Job Title:

Traffic Planner, reporting to the Transport Operations Supervisor. The role's duties are not limited to this title, and the company may require you to undertake any work within your capacity.

Place of Work:

Sterling House, Sterling Services UK Ltd, Millshaw Park Avenue, Millshaw Park, LEEDS, LS11 0LR. The company may require you to work at other locations on a permanent or temporary basis.

Working Routine:

0745 – 1800hrs, Monday to Friday. Occasional weekend work may be required.