Transport Planner

TN United Kingdom; Redditch; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated transport coordinator to enhance customer service through efficient transport operations. This role involves planning and executing transport activities, maintaining communication with drivers, and ensuring compliance with regulations. The ideal candidate will have experience in routing HGV fleets, excellent communication skills, and a proactive approach to problem-solving. Join a dynamic team where your contributions will directly impact the success of transport operations and customer satisfaction. If you are looking for a rewarding opportunity to grow your skills and make a difference, this position is perfect for you.

Qualifications

• Experience in routing HGV fleets and handling abnormal loads is essential.
• Strong communication and IT skills are crucial for this role.

Responsibilities

• Support efficient transport operations through effective planning.
• Liaise with customers and manage driver schedules to ensure timely service.

Skills

Routing a fleet of HGVs

Working with abnormal loads

Excellent verbal communication

Excellent written communication

Good IT skills

Excellent organisation skills

Teamwork

Initiative

Education

Full Driving licence

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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Salary: £30,000 - £35,000
Working Hours: Monday to Friday 8am to 5pm

Job Purpose: To support the delivery of an exceptional level of customer service through an efficiently run transport operation. To deliver well-executed transport operations through accurate, cost-effective planning. Ensure the submission of complex route notifications is completed in advance of vehicle movements.

Key Accountabilities:

1. Support the delivery of a cost-effective, efficient transport operation.
2. Ensure vehicles and drivers are planned in a manner to comply with driver compliance & vehicle maintenance schedules.
3. Maintain daily contact with drivers and Second Men to provide operational support.
4. Ensure customers are notified of delays in a timely manner.

Key Responsibilities:

1. Support the planning of all transport activities in an efficient and profitable manner.
2. Liaising with customers to ensure gaps in scheduling are filled.
3. Raise complex route notifications in advance of vehicle movements.
4. Complete custom clearance procedures.
5. Build relationships and liaise with the relevant authorities to ensure route notifications are acceptable and approved.
6. Co-ordinate with vehicle workshops to ensure vehicles and trailers are made available for scheduled maintenance and inspection dates.
7. Provide a point of contact for all drivers and second men to ensure jobs are running to time, customers updated of any delays and problems are resolved.
8. Ensure drivers and second men are scheduled for training sessions.
9. Provide drivers & second men with a detailed brief of their upcoming work.
10. Ensure all jobs are accurately entered into the Transport Management System.
11. Provide quotations to customers clearly outlining the Company’s T&C’s and incorporating inclusions & exclusions.
12. Support the Health & Safety of colleagues across the business.
13. Respond quickly to customer calls and emails.
14. Be flexible to cover other job roles in the department during periods of annual leave.
15. Co-ordinate with other business departments to support better lines of communication.
16. Provide an out-of-hours point of contact to support live transport operations.
17. Manage driver holidays to ensure a continuity of service across the fleet.
18. Provide regular feedback to operational managers of driver and second man performance.
19. Support the implementation of business initiatives and strategy through the transport fleet.

Personal Attributes:

1. Ability to relate to staff at all levels.
2. Ability to contribute effectively to a team working environment.
3. Proactively contribute to creating a good team atmosphere.
4. The ability to ‘think on your feet’ and use of initiative.
5. A “can do” attitude.
6. Professional and approachable.
7. Flexible and reliable.
8. Resilient and able to remain focused while working under pressure.
9. Have an interest in developing their own skills to aid development in the business.
10. Works to a high standard.

Qualifications / Skills:

1. Previous experience routing a fleet of HGV’s.
2. Previous experience working with abnormal loads.
3. Full Driving licence.
4. Excellent verbal and written communication skills.
5. Good IT skills - Microsoft Word, Excel, PowerPoint.
6. Excellent organisation skills.
7. The ability to work as part of a team as well as on your own initiative.