Overview
Hours of Work: 37.5 hours per week (flexible working required to meet the needs of a demanding client).
Workplace: Chelmsford
Salary: 30,000 plus commission
Company Car: Available
Reports to: Contract Manager
Scope: To provide client support with booking & managing flexible worker resources across sites aligned to their area.
Key Responsibilities:
- Deliver operational support to all sites aligned with the branch resources, including timely bookings in line with service level agreements.
- Support the contract manager with forward planning.
- Maintain close relationships with driving staff across locations using available tools.
- Ensure 100% compliance with recruitment vetting standards.
- Maintain best practices as outlined by the business.
- Adhere to minimum standards for booking & management processes.
- Follow correct onboarding procedures.
- Manage systems such as online portals, Job Matching, and Joined Up.
- Support the manager to achieve 100% compliance audit ratings.
- Assist with the rollout of internal initiatives/projects.
- Act as the initial contact for HR-related matters and communicate promptly.
- Support onsite colleagues with worker issues related to pay, holiday, sickness, attendance, etc.
- Meet all personal objectives.
- Escalate operational issues to the contract manager promptly.
- Maintain high levels of communication with clients, workers, and management.
- Ensure payroll deadlines are met, managing information flow between client and internal departments.
Key behavioural skills:
- Good business acumen with high-standard oral and written communication skills.
- Strong site management skills, identifying opportunities for process, recruitment, financial, and operational improvements.
- Capability to make confident, sound decisions for the client and Pertemps.
- Calm, encouraging, and enthusiastic demeanor when managing complex communications.
- Consistently meet or exceed tasks and functions without management reminders.