Transport Ops Administrator

Acorn Recruitment; Tendring; On-site; GBP 25,000 - 29,000; Full time

Job summary

A recruitment agency is seeking a Transport Operations Administrator to support the Traffic team in Manningtree. This role involves managing customer enquiries, liaising with drivers, and ensuring accurate job entries in the Traffic Management System. Candidates should have experience in the Road Haulage Industry and excellent Excel skills. The position offers a competitive salary of £27,150 per annum, Monday to Friday, in a permanent role.

Qualifications

• Experience in the Road Haulage Industry.
• Good geographical understanding of the UK.
• Ability to work autonomously in a team.

Responsibilities

• Dealing with customer enquiries and resolutions.
• Liaising daily with customers regarding bookings.
• Managing driver validations and updates in TMS.

Skills

Excellent communication

Attention to detail

Problem-solving skills

Good telephone manner

Ability to multitask

Tools

Excel

Job description

Transport Operations Administrator

Manningtree | £27,150 per annum | Monday to Friday | Permanent |

Acorn by Synergie is searching for a Transport Operations Administrator on behalf of a client in Manningtree.

Job purpose: To support the Traffic team and other departments by responding and resolving customer enquiries together with supporting general administration duties.

Candidate requirements:

• Excellent communication and good telephone manner.
• Ability to work autonomously but with a team environment.
• A meticulous attention to detail, and an enquiring nature is required to identify potential issues.
• A reliable, tolerant and flexible personality is required.
• Must be able to accept responsibility of tasks undertaken and to adapt to changing priorities.
• Adaptable and able to deal with change.
• Willing to take on new responsibilities and able to deal with change

Responsibilities:

• Dealing and responding to customer enquiries with resolution or escalation.
• Liaising daily with customers to report status of bookings.
• Driver job tracking and delivery time / late vehicle reporting.
• Dealership delivery notification reporting.
• Liaising with the Traffic Allocation team and Transport Drivers re their work and answering queries.
• Liaising with customers and compounds giving advance notification of vehicles required for collection by our drivers.
• Sub-contractor liaison to ensure correct and timely deliveries.
• Building jobs accurately in the Traffic Management System (TMS) ensuring all rates, vehicle details and special instructions are visible for the Traffic Team and Drivers.
• TMS updates - daily checks if loads are "wrapped".
• Managing driver validations via the TMS system and issuing JLR validations.
• Checking drivers are inputting VIN's / PDA's correctly on their PDA's and contacting them accordingly.
• Auditing - delivery addresses; rates assigned on TMS; reordering jobs on the planner.
• Updating driver holiday and sickness in the TMS.
• Responding to ever changing priorities depending on current needs.
• Undertake any other reasonable duties as may be required from time to time.

Required Experience:

• Experience and knowledge of the Road Haulage Industry together with good geographical understanding of the UK.
• Excellent Excel skills: able to produce,cross reference, add formulas and perform look ups with excellent attention to detail.
• Ability to multitask and priortise work during busier periods.
• Problem solving skills & the ability to adapt plans.

Interested? Apply now or contact Kristy at the Acorn by Synergie Chippenham branch!

Acorn by Synergie acts as an employment agency for permanent recruitment.