Transport Operator

Yusen Logistics (UK) Ltd; Leeds; On-site; GBP 31,000; Full time

Job summary

A leading logistics company based in Leeds is seeking a talented Traffic Operator to join their team. The role involves coordinating fleet activities and ensuring timely deliveries, requiring excellent customer service and communication skills. With a competitive salary and generous benefits, this position offers an opportunity for growth and professional development.

Benefits

Salary of £30,080.42 plus late shift allowance

25 days' holiday plus bank holidays

Employee Referral Scheme

Cycle to Work scheme

Health cash plan

Free online Fitness Platform

Career opportunities

Qualifications

• 12 months demonstrable experience of working as a Traffic Operator.
• Understanding of warehouse and transport procedures including WTR and EU Driver regulations.
• Ability to supervise Drivers and build relationships with Customers.

Responsibilities

• Coordinate fleet activity and ensure timely deliveries.
• Handle customer delivery requests and liaise with drivers.
• Identify solutions to customer queries or delivery failures.

Skills

Communication skills

Customer service skills

Organisational skills

Tools

Outlook

Excel

PowerPoint

Job description

Traffic Operator
Leeds, West Yorkshire

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a talented Traffic Operator to join our dedicated team on a full-time, permanent basis based at our site in Leeds (LS9 0SG). The working schedule is predominantly Monday to Friday, working 13:30 to 22:00, but may require occasional shift changes and overtime, when necessary.

The Benefits
• Salary of £30,080.42 plus £832 per annum late shift allowance
• 25 days' holiday (plus bank holidays) and an option of 5 days’ Volunteering Leave annually
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Health cash plan
• Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On Site Mental Health First Aiders
• Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Tailored development and career opportunities

This is a fantastic opportunity for a highly organised transport professional with excellent customer service skills to join our forward-thinking organisation.

With access to a wide range of wellbeing resources and professional development opportunities, you’ll be empowered to grow your skills and thrive in your role.

The Role

As a Traffic Operator, you will coordinate fleet activity and ensure timely, compliant, and customer-focused delivery operations at our Leeds depot.

Working within the traffic office, you will handle customer delivery requests, liaise efficiently with drivers, and act as the main point of contact for order processing.

You’ll play a key role in building strong client relationships, communicating via telephone and email, and escalating issues promptly to your line manager to ensure service expectations are consistently met.

Additionally, you will:

• Identify and recommend solutions to customer queries or delivery failures
• Maintain high standards of compliance
• Support the smooth running of all traffic office contracts, as needed

About You

To be considered as a Traffic Operator, you will need:

• 12 month's demonstrable experience of working as a Traffic Operator
• A good understanding of warehouse and transport procedures including WTR (Working Time Regulations) and EU Driver regulations
• A good understanding of IT, including Outlook, Excel, and PowerPoint
• Excellent communication and customer service skills, with the ability to supervise Drivers and build excellent relationships with Customers
• Good organisation skills and the ability to prioritise

We thank all applicants for their interest, however, only those under consideration will be contacted.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.