Transport Operations Coordinator

Allscreens Nationwide Ltd; Crawley; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Pension matched up to 10%

Company bonus up to 5%

Colleague discounts

Enhanced family leave

Income protection

Saga Academy access

Job summary

Saga is seeking an organised Transport Operations Coordinator to join our 24/7 transport team in Crawley on a 6-month FTC with potential for extension. The role is full-time and office-based, following a 12-hour shift pattern (4 days on, 4 days off) with occasional after-hours on-call duties and overtime incentives.

You will coordinate daily activities across Planning, Delivery and Support, liaising with drivers, customers and suppliers.

Qualifications

• Strong organisational skills with attention to detail and ability to manage multiple priorities.
• Excellent written and verbal communication, professional telephone manner.
• Ability to make quick, accurate decisions in time-sensitive environments.
• Comfortable handling data and operational reporting in MS Excel.

Responsibilities

• Maintain and administer master route planning data to support journey delivery.
• Support Transport Planners and Team Leader in producing cost-effective journey plans.
• Manage changes and queries (amendments, cancellations, customer requirements) while ensuring routing efficiency.
• Monitor flights, traffic and weather, adapting transport plans in real time.
• Communicate with customers, drivers, colleagues and suppliers about pick-ups and arrangements.
• Produce and maintain journey documentation and reporting for budgets.
• Handle inbound/outbound calls and resolve queries with a focus on service.
• Collaborate across the transport operation to meet deadlines and keep teams informed.

Skills

Organisational skills

Communication skills

Decision making

Microsoft Excel

Customer service

Tools

Transport planning software

Job description

6-month FTC with potential for extension

Full-time office-based

Shift Pattern – 12-hour shift pattern, 4 days on, 4 days off *

Occasional after-hours on-call duties required, with overtime incentives

We are looking for an organised and adaptable Transport Operations Coordinator to join our Transport Team. This is an exciting opportunity for someone with experience in a fast-paced operational environment who is ready to make an immediate impact. While experience in transport would be beneficial, it is not essential. We are looking for someone who understands the importance of pace, accuracy, and quick decision-making, whether from a control room, call centre, dispatch, customer operations, or another live service environment.

Joining during a particularly busy operational period, you will support our Planning, Delivery, and Support functions by coordinating daily activities, managing changing priorities, and ensuring requirements are delivered efficiently. You will need to be comfortable working in an environment where situations can change quickly, using your judgement to prioritise tasks, resolve issues, and maintain accuracy while balancing multiple demands.

Working closely with internal teams, customers, drivers, and third-party suppliers, you will combine strong organisational skills with excellent communication and people skills to provide a high level of service. You will be comfortable following processes, learning new systems, and managing accurate information, while bringing the flexibility and adaptability needed to support a 24/7 operation where priorities can change quickly.

* Due to the nature of the role and because the operational team operates 24/7 from our offices, occasional flexible shift patterns will be a requirement. Candidates will need to be within a commutable distance of Crawley; there may be the odd occasion to work from home, but the majority of shifts will be from our office base.

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE FOR THIS ROLE:

• 25 days holiday + bank holidays(pro-rated for 6-month FTC & 4 day working week)
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

• Maintain and administer master route planning data, ensuring all systems and databases are accurate and up to date to support effective journey delivery.
• Support Transport Planners and the Team Leaderin producing cost-effective and efficient journey plans in line with business rules and service standards.
• Manage operational changes and queries(including amendments, cancellations and customer requirements), ensuring routing efficiency and driver compliance are maintained.
• Monitor flights, traffic and weather conditions, adapting transport plans in real time to accommodate last-minute changes and ensure smooth driver coordination.
• Communicate effectively with customers, drivers, colleagues and third-party suppliers, providing clear information on pick-ups, mobility, luggage and journey arrangements.
• Produce and maintain journey documentation and reporting, including customer pick-up times, overall mileages and data required for internal budget tracking.
• Handle inbound and outbound calls, resolving customer and supplier queries with a strong focus on delivering exceptional service.
• Work collaboratively across the wider transport operation, meeting daily, weekly and monthly deadlines while maintaining clear and cohesive communication across teams.

The Ideal Candidate

• Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities effectively.
• The confidence and experience to make decisions quickly and accurately within a time-sensitive operational environment.
• Excellent written and verbal communication skills, with a professional telephone manner and the ability to communicate effectively with a range of stakeholders.
• Good working knowledge of Microsoft Office packages, particularly Excel, with confidence handling data and operational reporting.
• The ability to work independently while also contributing positively as part of a wider team.
• A proactive and adaptable approach, with the ability to respond positively to change and operational challenges.
• A genuine commitment to delivering excellent customer service and maintaining high operational standards.

Desirable (but not essential):

• Previous experience in transport planning, fleet coordination, passenger transport, or a similar operational role.
• Strong geographical knowledge of the UK road network and postcode areas.
• Experience working with transport management systems or journey planning software.
• Experience working within a 24/7 operational environment.

About The Company

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We’re champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place.

We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.