Transport Operations Administrator

Acorn by Synergie; Milnrow; On-site; GBP 28,000; Full time

Job summary

A recruitment agency is seeking a dedicated Transport Operations Administrator to support the Traffic team in Manningtree. Responsibilities include handling customer enquiries, tracking deliveries, and administrative tasks within a busy transport operations environment. The ideal candidate will have experience in the Road Haulage industry and excellent Excel skills. The role offers a competitive salary of £27,150 per annum and a permanent contract.

Benefits

Competitive salary

Career development prospects

Supportive team environment

Qualifications

• Experience and knowledge of the Road Haulage industry.
• Ability to manage multiple tasks and prioritise effectively under pressure.
• Meticulous attention to detail with an enquiring mindset.

Responsibilities

• Respond to and resolve customer enquiries or escalate where necessary.
• Liaise daily with customers to provide booking status updates.
• Track driver jobs and report on delivery times and late vehicles.
• Manage dealership delivery notifications and reporting.

Skills

Road Haulage industry knowledge

Good geographic understanding of the UK

Excellent Excel skills

Strong problem-solving skills

Excellent communication skills

Attention to detail

Job description

Overview

Transport Operations Administrator

Manningtree | £27,150 per annum | Full-Time | Monday to Friday, Day Hours | Permanent

Acorn by Synergie is recruiting for a Transport Operations Administrator on behalf of our client based in Manningtree. This key role supports the Traffic team and wider departments by handling customer enquiries and providing essential administrative support within a busy transport operations environment.

Responsibilities

• Respond to and resolve customer enquiries or escalate where necessary.
• Liaise daily with customers to provide booking status updates.
• Track driver jobs and report on delivery times and late vehicles.
• Manage dealership delivery notifications and reporting.
• Communicate with Traffic Allocation teams and drivers to manage work schedules and answer queries.
• Coordinate with customers and compounds to arrange vehicle collections.
• Liaise with sub-contractors to ensure timely and accurate deliveries.
• Accurately build jobs in the Traffic Management System (TMS), including all rates, vehicle details, and special instructions.
• Perform daily TMS checks to confirm loads are "wrapped".
• Manage driver validations and issue JLR validations via TMS.
• Monitor driver input of VINs/PDA data, following up as required.
• Conduct audits on delivery addresses, rates assigned on TMS, and job scheduling.
• Update driver holiday and sickness records in TMS.
• Adapt to changing priorities and undertake additional duties as needed.

Requirements

• Experience and knowledge of the Road Haulage industry.
• Good geographic understanding of the UK.
• Excellent Excel skills, including formulas, lookups, and data cross-referencing.
• Ability to manage multiple tasks and prioritise effectively under pressure.
• Strong problem-solving skills and adaptability.
• Excellent communication skills and telephone manner.
• Able to work independently while being a team player.
• Meticulous attention to detail with an enquiring mindset.
• Reliable, tolerant, flexible, and willing to take on new responsibilities.

What We Offer

• Permanent, full-time role with competitive salary of £27,150 per annum.
• Monday to Friday, day shift working hours.
• Opportunity to work in a supportive and dynamic team environment.
• Career development prospects within the transport sector.

Interested? Apply now or contact Kristy at Acorn by Synergie's Chippenham branch today for more information!

Acorn by Synergie acts as an employment agency for permanent recruitment