Transport Manager NEPTS

We are looking for a highly motivated and experienced NEPTS Transport Manager to join the busy 24/7 Non-Emergency Patient Transport Service (NEPTS) at Guy's and St Thomas'.

The post holder will be responsible for delivering a high quality resource and ensuring the smooth running of the Transport Department. Their primary role is to ensure the deployment of the required operational resource across the Guy’s and St Thomas’ Non-Emergency Patient Transport Service (NEPTS) and ensuring compliance with all regulatory and mandatory legal regulations and Trust Policies.

NEPTS is available for patients who cannot travel to or from our hospitals using any other method of transport due to their medical or mobility condition, or because their medical condition would otherwise worsen. All requests for patient transport are assessed on medical need. Transport is only provided for patients coming from their home addresses to our Trust sites in South East London, or patients being discharged from our South East London locations to anywhere in mainland UK.

The specific core responsibility of the post holder will be:

1. Ensuring that the GSTT patient transport fleet and equipment is fully maintained and complies with all legal and regulatory requirements.
2. Ensuring that all Ambulance Care Assistants (ACAs) and Emergency Care Assistants (ECAs) are compliant with all training obligations and Trust policies.
3. To manage the community and GSTT patient transport providing a high quality service ensuring that KPI standards are met and good relationships are established with the service users.
4. To manage the accumulation and analysis of all accidents and incidents occurring to Trust vehicles, including the resulting incidents to colleagues, patients or third parties and managing action or claims in response to these accidents or incidents.
5. Take full responsibility for the internal ambulance fleet to ensure that the Trust always has in place a robust and efficient service that is highly flexible and able to cope with changing demands.

We are a large busy and friendly team with our own in-house transport team. We support each other and constantly strive to look for improvements in making our service the best it can possibly be for patients. We are part of the ISO9001 standards and with the processes we have in place our yearly external audits have enabled us to achieve positive results.

For further details / informal visits contact: Name: Daniel Crossey Job title: General Manager NEPTS Email address: daniel.crossey@gstt.nhs.uk