Transport First Line Manager

GXO Logistics, Inc.; PRESTON BROOK; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Cycle to work

Job summary

GXO Logistics, Inc. is seeking a Transport First Line Shift Manager at Preston Brook CDC. You will oversee the shift's transport operation, drive safety and service KPIs, and lead people processes including HR investigations in a busy, compliant environment.

The role requires strong leadership and a proactive approach to continuous improvement, with peak-time flexibility and a focus on delivering exceptional customer service to internal and external clients.

Qualifications

• Experience in a similar transport supervision role.
• Experience supervising a team in a fast-paced transport environment.
• Operational knowledge of transport legislation, compliance requirements and best practice.

Responsibilities

• Lead the transport operation during your shift, ensuring safety, service, cost and people KPIs are achieved while upholding transport compliance and legal standards.
• Conduct 1-1s, absence reviews, performance management discussions and supporting HR investigations.
• Oversee Health & Safety and transport audits, drive corrective actions, and ensure the operation remains fully compliant.
• Manage customer escalations and complaints arising from a high volume of weekly deliveries, conducting investigations and implementing service improvements.
• Produce reports and resource plans using spreadsheets and operational data.
• Plan next-day transport resources, ensuring driver and vehicle allocation and lead team briefs.
• Support accident management, maintain compliance, and communicate with senior leaders and client.

Skills

Leadership

People management

Safety & compliance

HR investigations

Problem solving

Planning & organisation

Tools

Spreadsheet software

Data reporting

Job description

Here at GXO Logistics, we're looking for a Transport First Line Shift Manager to join our team at B&Q's Preston Brook Customer Distribution Centre (CDC). This is a critical leadership role where you will take full accountability for the safe, compliant and efficient running of the transport operation during your shift - while also leading key people processes, driving continuous improvement, and ensuring exceptional service to both internal and external customers., This is a full-time, permanent position. You will work Tuesday to Saturday, 09:00 - 19:00, however flexibility will be essential at peak times, this is logistics after all!,

• Lead the transport operation during your shift, ensuring safety, service, cost and people KPIs are consistently achieved while upholding transport compliance and legal standards
• Conduct key people management activities including 1-1s, absence reviews, performance management discussions and supporting HR investigations
• Oversee Health & Safety and transport audits, drive corrective actions, and ensure the operation remains fully compliant
• Manage customer escalations and complaints arising from a high volume of weekly deliveries, carrying out investigations and implementing service improvements
• Use multiple computer systems daily, producing accurate reports and resource plans using spreadsheets and operational data
• Plan next-day transport resources, ensuring effective driver and vehicle allocation, and lead team briefs to align colleagues with operational priorities
• Support accident management processes, maintain high standards of transport compliance, and communicate clearly with senior leaders and the client
  Are you an experienced transport professional ready to accelerate your career into a role with greater responsibility, broader scope and real operational influence? Looking for a position where your leadership, people management and compliance expertise will make a tangible impact every single day? Transport yourself to GXO and discover how we do logistics differently., Demonstrable experience within a similar role, experience supervising a team and an operational understanding of a fast-paced transport environment, including a deep understanding of transport legislation, compliance requirements and best practice
• Strong HR and people management capability, including experience with absence, performance, conduct and investigations
• Confident in managing customer escalations and service issues, with a professional and solutions-focused approach
• Ability to lead from the front, take ownership and remain resilient under pressure
• Strong planning, organisational and problem-solving skills, with the ability to juggle competing priorities

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

You’ll be paid a salary of up to £37,000 per annum. You’ll also receive 25 days annual leave (plus bank holidays), as well as the option to buy additional days so you can enjoy a positive work-life balance. Your benefits package includes a company-sponsored pension plan, death in service benefit and personal accident insurance. Plus, many other perks such as a variety of high street discounts, a cycle to work scheme and our continued focus on internal promotions, over 55% last year!