Transport Customer Support Agent

Saga Plc; Folkestone; Hybrid; GBP 22,000 - 24,000; Full time

Job summary

Saga Plc is seeking a Transport Customer Support Agent to enhance its chauffeur-driven car service. The role involves maintaining journey data, effectively communicating with clients, and ensuring operational excellence within a hybrid working environment. A rewarding benefits package and opportunities for professional growth are included.

Benefits

25 days holiday + bank holidays

Matched pension scheme up to 10%

Performance-related annual bonus (up to 5%)

Life assurance (4x salary)

Wellbeing programme

Colleague discounts on cruises, holidays, insurance, and more

Enhanced maternity and paternity leave

Access to Saga Academy for learning and development

Qualifications

• Excellent customer service and communication skills.
• Proficiency in Microsoft Office, especially Excel.
• Strong organizational and administrative skills.

Responsibilities

• Making outbound calls to confirm journey details.
• Handling inbound queries from customers and suppliers.
• Maintaining accurate records and documentation.

Skills

Exceptional customer service

Communication skills

Organizational skills

Time management

Microsoft Office proficiency

Job description

Job Type: Permanent

Sector: Other

Region: South East

Location: Hybrid - Folkestone

Salary: £22,000 to £24,000 (dependent on experience)

Posted: 25/06/2025

Recruiter: Saga Plc

Job Ref: saga/TP/40191/3303

Transport Customer Support Agent

Salary: £22,000 to £24,000 depending on experience

Type: Permanent

Location: Hybrid - Folkestone

As part of the Transport Department, the successful candidate will support the Transport Delivery Team by communicating directly with internal and external customers and maintaining journey data to ensure a first-class chauffeur-driven car service.

We operate in a hybrid model at Saga, combining remote work and office presence, primarily in Folkestone, typically three days a week. This setup fosters team growth, learning, and social interaction.

Package Description

Saga offers a comprehensive benefits package including:

• 25 days holiday + bank holidays
• Option to purchase an additional 5 days leave
• Matched pension scheme up to 10%
• Performance-related annual bonus (up to 5%)
• Life assurance (4x salary)
• Wellbeing programme
• Colleague discounts on cruises, holidays, insurance, and more
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy for learning and development

Main Responsibilities

• Making outbound calls to confirm journey details and resolve potential issues
• Handling inbound queries from customers and suppliers
• Managing emails and updating systems with relevant information
• Adjusting bookings and routing based on various factors
• Communicating effectively with customers, drivers, and third-party providers
• Supporting other transport functions as needed
• Maintaining accurate records and documentation

Ideal Candidate

• Exceptional customer service and communication skills
• Proficient in Microsoft Office, especially Excel
• Ability to work under pressure and meet deadlines
• Knowledge of UK road network and postcodes is desirable
• Strong organizational and administrative skills
• Self-motivated with flexible approach
• Excellent time management and team engagement skills

Saga values include making it happen, doing the right thing, putting customers first, striving for excellence, and recognizing that our people make us special. We are committed to inclusivity, diversity, and supporting our colleagues to be their best selves.

Over 70 years, Saga has become the UK's trusted provider for those over 50, offering cruises, holidays, insurance, and more. We are proud of our inclusive culture and recognition as a top employer.

For more information, visit our careers page. Please note, Saga does not accept unsolicited agency CVs.

Contact Details: Saga Plc
Tel: [phone]
Contact: Kirsty Harris-Tuckey
Email: [e-mail]