Transport Customer Services Operator

Maritime Transport Ltd; Ipswich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading transport company in Ipswich is seeking a Transport Customer Services Operator to manage customer volumes and maintain high service standards. Applicants should possess strong communication skills and experience in customer service, with knowledge of IT systems and Excel being essential. This position offers competitive benefits and the chance to develop within a growing organization.

Benefits

Competitive salary

Annual salary review

Annual bonus

25 days holiday plus 8 bank holidays

Life assurance cover

Group personal pension

Employee assistance programme

Discounts on MSC cruises

Weekly lottery prizes

Qualifications

• Experience dealing directly with customers.
• Ability to manage customer issues effectively.
• Understanding of the transport industry preferred but not essential.

Responsibilities

• Manage daily customer volumes.
• Handle internal communication with Maritime staff.
• Ensure high standards of customer service.

Skills

Excellent communication skills

Customer service experience

IT systems knowledge

Microsoft Excel

Job description

The Vacancy

Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader?

Maritime Transport is one of the fastest growing transport companies in the UK. We offer a dynamic working environment and prospects to progress within the industry. Due to continued success, we’re looking for a Transport Customer Services Operator based at our Ipswich Depot to help develop our ambitious plans.

Why work for Maritime Transport?

• Competitive salary
• Annual salary review (discretionary)
• Annual bonus (discretionary)
• 25 days holiday plus 8 bank holidays from day 1
• Life assurance cover x3 from day 1 up to age 66
• Group personal pension
• Employee assistance programme
• Big discounts on MSC cruises for yourself, family, and friends
• Maritime Weekly Lottery – every week one employee will win £1,000 net
• Opportunity to work for one of the market leaders

Duties & Responsibilities

• Managing our customers' daily volumes
• Dealing internally with Maritime staff to manage any issues or problems
• Dealing externally with our customers, ensuring a high standard of customer service is maintained at all times

An understanding of the transport industry would be preferred but not essential. Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers. A working knowledge of IT systems and Microsoft Excel is essential for the role.

The Company

Founded in 2001 by Executive Chairman, John Williams, Maritime Transport has evolved from small beginnings into a leading logistics company with a turnover exceeding £400m.

To date, the company employs 3,000 personnel across 40+ sites, including a network of strategic rail freight terminals, with a fleet of 1,300 Euro-6 trucks and over 50 container handlers servicing trains daily. Maritime has a proven track record as an intermodal operator, delivering low carbon, container logistics solutions for first and final miles, and pioneering modal shift from road to rail in UK distribution.

In 2024, the company was acquired by Swiss-based global logistics provider MEDLOG S.A., supporting Maritime’s growth and strengthening its market position as the UK’s leading provider of integrated road and rail freight logistics.

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