Transport Customer Service Co-Ordinator

Il Caravanserraglio; Nottingham; On-site; GBP 28,000; Full time

Job summary

A well-established client is seeking a Transport Customer Service Co-Ordinator in Carrington. The role involves engaging with customers, handling queries, and ensuring smooth documentation and order processing in a fast-paced environment. Ideal candidates will have experience in transport administration and excellent communication skills.

Benefits

Pension Scheme

Employee Assistance Program - Health and Wellbeing Benefits

Life Assurance

SPIRIT Awards - Peer to Peer recognition

Qualifications

• Previous transport related administration and customer service experience.
• Good numeric skills including accuracy.

Responsibilities

• Engage with internal/external customers professionally.
• Liaise with the management team for smooth operations.
• Monitor and chase documentation for transport operations.

Skills

Excellent computer literacy

Strong verbal and written communication skills

Strong analytical skills

Flexibility

Tools

Microsoft Office

Job description

Join to apply for the Transport Customer Service Co-Ordinator role at Il Caravanserraglio

5 days ago Be among the first 25 applicants

Join to apply for the Transport Customer Service Co-Ordinator role at Il Caravanserraglio

We are currently looking for aTransport Customer Service Co-Ordinatorto work for our well-established Client based inCarrington, M31.

Having previous transport related administration and customer service experience gained within a fast paced distribution environment, the ideal candidate would be flexible and accounting administration would be an advantage.

Immediate start for the right candidate!

Key Duties and Accountabilities (Will include but not be limited to):

• Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
• Answering and responding to all incoming calls/emails in a prompt and polite manner.
• Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
• Liaising with the management team ensuring the smooth operation of the transport department.
• Monitor and chase documentation in support of the transport operation.
• Produce statistics as and when required.
• Undertake administrative and filing duties to meet needs of the Transport Department.
• Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff
• Dealing with customer and supplier enquiries and complaints from investigation through to closure.
• Ensuring that customer requirements are administered in a timely controlled and recorded manner.
• Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.
  
  

Key Experiences And Qualifications

• Excellent computer literacy (Microsoft Office, Word & Excel)
• Previous administration experience.
• Good numeric skills including accuracy.
  
  

Technical Skills and Behavioural Competencies

• Well-developed verbal and written communication skills.
• Strong analytical and numeracy skills
• Good level of financial understanding
• Flexibility
• Help maintain a motivating focused team environment.
• Enthusiastic and energetic personality
• Enjoys working to deadlines
• Ability to work on own initiative, demonstrates organisational skills
  
  

The Details

This is a temp to perm role for the right candidate

Salary: £27,735.42k /Annum

Pattern: Monday To Friday

Hours: Flexible between 07.30 & 16:00

Holiday Allowance: 28 Days inclusive of bank holidays

Parking Onsite

Extra Benefits

Pension Scheme

Employee Assistance Program - Health and Wellbeing Benefits

Life Assurance

SPIRIT Awards - Peer to Peer recognition

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

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