Transport Customer Service Co-Ordinator

Gap Personnel - Manchester; Greater Manchester; On-site; GBP 28,000; Full time

Job summary

A leading company in Greater Manchester is seeking a Transport Customer Service Co-Ordinator to join their team. The ideal candidate will have experience in transport-related administration and customer service, assisting with documentation and customer queries. This temp-to-perm role offers flexible hours and a competitive salary, alongside a range of employee benefits.

Benefits

Pension Scheme

Employee Assistance Program

Life Assurance

SPIRIT Awards

28 Days Holiday inclusive of bank holidays

Onsite Parking

Qualifications

• Excellent computer literacy including Microsoft Word & Excel.
• Good numeric skills with an emphasis on accuracy.
• Previous administration experience is required.

Responsibilities

• Communicate with customers in a friendly and professional manner.
• Respond to all incoming calls/emails promptly.
• Liaise with the management team to ensure smooth transport operations.

Skills

Communication

Analytical skills

Numeracy

Organisational skills

Flexibility

Education

Administration experience

Tools

Microsoft Office

Job description

We are currently looking for aTransport Customer Service Co-Ordinatorto work for our well-established Client based inCarrington, M31.

Having previous transport related administration and customer service experience gained within a fast paced distribution environment, the ideal candidate would be flexible and accounting administration would be an advantage.

Immediate start for the right candidate!

Key Duties and Accountabilities (Will include but not be limited to):

• Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
• Answering and responding to all incoming calls/emails in a prompt and polite manner.
• Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
• Liaising with the management team ensuring the smooth operation of the transport department.
• Monitor and chase documentation in support of the transport operation.
• Produce statistics as and when required.
• Undertake administrative and filing duties to meet needs of the Transport Department.
• Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff
• Dealing with customer and supplier enquiries and complaints from investigation through to closure.
• Ensuring that customer requirements are administered in a timely controlled and recorded manner.
• Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.

Key Experiences and Qualifications:

• Excellent computer literacy (Microsoft Office, Word & Excel)
• Previous administration experience.
• Good numeric skills – including accuracy.

Technical Skills and Behavioural Competencies

• Well-developed verbal and written communication skills.
• Strong analytical and numeracy skills
• Good level of financial understanding
• Flexibility
• Help maintain a motivating focused team environment.
• Enthusiastic and energetic personality
• Enjoys working to deadlines
• Ability to work on own initiative, demonstrates organisational skills

The Details

This is a temp to perm role for the right candidate

Salary: £27,735.42k /Annum

Pattern: Monday To Friday

Hours: Flexible between 07.30 & 16:00

Holiday Allowance: 28 Days inclusive of bank holidays

Parking Onsite

Extra Benefits:

Pension Scheme

Employee Assistance Program - Health and Wellbeing Benefits

Life Assurance

SPIRIT Awards - Peer to Peer recognition

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