Transport Controller/Planner

TN United Kingdom; Stoke-on-Trent; On-site; Full time

Job summary

A leading company in patient transport services is seeking a Transport Controller/Planner in Stoke-on-Trent. The role involves planning bookings, managing transport operations, and ensuring high-quality service. Candidates should have strong communication and organizational skills, with a commitment to excellent customer service.

Benefits

Life Assurance – £5,000 coverage

24/7 online/telephone GP consultations

Unlimited mental health and physiotherapy consultations

Paid holidays and pension scheme

Annual flu vaccination campaign

Qualifications

• Effective communication and interpersonal skills from customer service experience.
• Ability to work independently and solve problems.
• Good organizational skills.

Responsibilities

• Plan daily and future bookings using the Cleric controlling system.
• Dispatch and manage operational crews for timely patient transport.
• Handle patient transport requests and queries professionally.

Skills

Communication

Organizational skills

Problem solving

Job description

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Transport Controller/Planner, Stoke-on-Trent

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Client:

EMED Group

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0e2be06bee81

Job Views:

2

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

We have a fantastic opportunity for a Controller/Planner to join our team based in Stoke-on-Trent, Staffordshire.

We are looking for enthusiastic, care-focused individuals who are organized and passionate about excellent customer service.

Benefits include:

• £11.44 per hour
• Full-time, permanent contract with set shift pattern - Monday to Friday, 09:00 to 17:00, 37.5 hours per week.
• Life Assurance – £5,000 coverage for colleagues and their families.
• 24/7 online/telephone GP consultations and prescription access.
• Second opinion medical support following diagnosis or during treatment.
• Cash-plan benefits covering dental, optical, chiropody, and more.
• Unlimited mental health and physiotherapy consultations.
• Legal advice on domestic issues, wills, probate, and personal injury.
• Financial guidance on retirement, taxes, and benefits.
• Long Service Recognition Scheme, increasing annual leave after 5 years.
• Values-based Internal Recognition Scheme with financial rewards and annual events.
• Refer a Friend recruitment incentive scheme.
• The EMED Foundation supporting colleagues and communities.
• Paid holidays, pension scheme, Blue Light Card, uniform, and Employee Assistance Programme.
• Annual flu vaccination campaign.

Main Duties:

• Plan daily and future bookings using the Cleric controlling system, ensuring proper resourcing and communication with subcontractors, taxis, and volunteers.
• Dispatch and manage operational crews for timely patient transport, meeting contractual targets.
• Handle patient transport requests and queries professionally, ensuring compliance with procedures.
• Perform clerical tasks such as checking booking lists, data entry, and invoicing.
• Maintain high service quality and patient satisfaction.
• Respond promptly to calls, liaising with GPs, nursing homes, hospitals, and wards.
• Ensure smooth patient flow and resolve urgent issues efficiently.

Successful candidates will have:

• Effective communication and interpersonal skills from customer service experience.
• Ability to work independently and solve problems.
• Good organizational skills.

Note: The role requires regulatory pre-employment checks and full employment history, which can be prepared using HMRC records from the Government Gateway.

Our Values:

• Collaborative: Working as one team to meet the needs of all stakeholders.
• Agile: Listening, learning, and adapting to improve.
• Reliable: Acting with integrity and responsibility.
• Empowered: Taking responsibility to deliver quality service.

About Us:

Following the merger of ERS Medical and E-Zec Medical, EMED Group is now the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. We aim to develop transport services that enhance health and wellbeing, supporting patient care and community services.

EMED Group is committed to equal opportunities and fostering an inclusive, safe working environment for all.